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Companies wrestle with the SharePoint usability gap

SharePoint adoption continues to dominate as an enterprise content management system -- despite the fact that users often struggle to use it.

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Contact center knowledge management gives agents clickable intel

Contact center agents are supposed to help customers with issue resolution. But that's tough when agents lack good working knowledge of products.

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Companies wield various technologies in going paperless

In going paperless and digitizing processes, companies aren't striving to be eco-friendly. They’re trying to improve the way they work.

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ECM software and collaboration apps -- oh, my! But where's the ROI?

For many firms, the question is, "Where is the ROI with ECM software?" AIIM's president talks about the market and ever-elusive return on investment.

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  • Enterprise content management software platforms

    In content management, where's the ROI?

    For many firms, the question is, "Where is the ROI with ECM software?" AIIM's president talks about the market and ever-elusive return on investment.

  • Enterprise SharePoint strategy

    SharePoint's usability problem

    SharePoint adoption continues to dominate as an enterprise content management system -- despite the fact that users often struggle to use it.

  • Enterprise SharePoint strategy

    SharePoint Online Public Website feature gets canned

    New Office 365 customers won’t have access to the Public Websites feature in SharePoint Online. They’ll need to sign on with third parties to support public-facing websites.

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