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OpenText and Documentum have combined -- what are my ECM alternatives?

Documentum customers are at a fork in the road after the venerable ECM platform was purchased by rival OpenText. Should your organization stay or go?

As a Documentum customer, it's time to take stock of your content infrastructure and assess how the ECM platform...

adds value. Chances are you are using Documentum to support mission-critical business activities -- such as managing engineering documents in a construction firm, good manufacturing processes in a pharmaceutical firm or employee training manuals in a regulated industry.

You've already done the hard part -- digitizing essential business information and organizing your workforce to create, publish and maintain the content. In fact, you may well be relying on your Documentum solution to ensure compliance with government or industry-specific regulatory standards.

However, now that OpenText and Documentum have joined forces, what comes next? The answer depends on how well things are currently working at your company.

When things are working well

For OpenText and Documentum customers whose systems and workflows are stable, the OpenText acquisition opens up a number of tantalizing possibilities for mobilizing content and completing their ECM vision. Plan to embrace and extend what you already have instead of ripping and replacing the platform.

For instance, you can use Documentum to intuitively deliver snippets of engineering documents to technical specialists making repairs in the field. You can automatically determine a location, identify the problem and immediately produce break/fix repair steps so that the content is useful in new work situations. Make sure you can identify the essential content components of these essential documents.

OpenText provides many key additional technologies -- including mobile application development platform AppWorks and cognitive searching software Magellan -- within its product portfolio. As a result of the acquisition, you can expect tighter connections between Documentum and adjacent capabilities in response to customer demand. Don't be afraid to make demands and then judge the adequacy of the response.

When things are not working

Consider where things are not working well. If your ECM repository powered by Documentum is not meeting your needs and delivering concrete business value, then it may be time to dig in and figure out why.

  • You may be supporting a legacy business process that is long past due for retirement.
  • You may find that line-of-business organizations have updated their content requirements beyond the relatively static capabilities of your Documentum repository.
  • Perhaps it's time to migrate your content and processes into a next-generation content repository, exploiting the capabilities of a more modern information architecture.

Focus on how the content is being used, as well as how it needs to be delivered in order to enhance productivity, reduce costs and mitigate risks.

Review your technology options and be prepared to make investments as needed. Consider what OpenText and Documentum can provide as an alternative ECM service in light of your business's needs and technical requirements.

At the same time, be sure to learn from your existing OpenText and Documentum-powered system. Knowing how to structure content flows, manage business processes and meet predefined technical certifications is invaluable expertise for building a state-of-the-art ECM system. 

Next Steps

OpenText launches AI platform

OpenText continues acquisition spree

OpenText eyes information governance

This was last published in August 2017

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