There have never been more ways to connect with customers—and it’s never been more challenging.
Find out why forward-thinking companies are integrating data across channels on page 12.
SaaS/Cloud collaboration, Collaboration platforms, Collaborative analytics, SharePoint, Portals, Social media
Cloud/SaaS ECM, Content analytics, Web content management, Workflow, ECM software platforms, Document management, Records management, Amazon Web Services
Appliances, Search engines/platforms, Text analytics & NLP
Compliance, Best practices, Strategy, Software tools, eDiscovery
Integration strategies, ECM, collaboration & search best practices, Enterprise information management (EIM) strategy
CRM & KM integration, Self-service, Customer service knowledge management, eLearning, Sales & marketing knowledge management
A lack of standards and best practices can hold back businesses from becoming more data-driven, says Nate Silver, founder and editor in chief for FiveThirtyEight. But they can overcome challenges.
Hadoop is one of the most popular big data technologies. But when it comes to predictive modeling and data visualization, its utility is somewhat limited, users of HP's Vertica system say.
Consultant Lee Feinberg says organizations need to build up their data storytelling and visualization capabilities -- and details a competition for finding people with the right business intelligence skills.
IBM has added massively parallel processing and R language support to its dashDB software -- important steps for a data warehouse database tailored for distributed cloud computing.
The Hadoop data lake concept presents plenty of challenges for organizations. But the experiences of early adopters point the way toward successful data lake architecture deployments.
Data preparation processes are changing as business users cope with big data in all its variations, according to the latest Talking Data podcast.
According to this expert, the cloud could be the right approach for companies needing midmarket ERP.
PeopleSoft ERP software aims to help enterprises recruit and retain top talent, while offering financial and supply chain modules.
Oracle JD Edwards takes its EnterpriseOne 9.1 to the next level, with ERP software that supports mobile, Internet of Things and cloud computing.
At Hot Chips 27, Oracle presented its new, lower-cost SPARC processor, Sonoma, which puts Oracle into competition with Intel x86 and the Xeon chip.
Oracle Mobile Cloud Services will integrate with the Xamarin platform, which lets developers build, test and model mobile applications in C#.
Oracle acquired CRM company Maxymiser to be part of the Oracle Marketing Cloud. Maxymiser specializes in testing, targeting and personalizing marketing.
Led by Sara Marshall, the state's digital transformation taps SAP HANA for data analysis to fight complex problems, such as infant mortality.
HANA powers real-time analytics tablets with courtside performance stats, and SuccessFactors adds "intelligent" self-service.
Given a choice, 10% of Ariba users opted for the new user interface in the first three days of its rollout.
An expert explains the Microsoft Sync Framework, a platform for synchronizing heterogeneous data distributed across applications, services and devices.
With Microsoft Azure Blob Storage Service, you can easily perform database backup and restore. Here is a step-by-step approach to using the service.
DH2i's DxEnterprise is the first application container management software designed for SQL Server. Containerization boosts mobility and reduces downtimes.