There have never been more ways to connect with customers—and it’s never been more challenging.
Find out why forward-thinking companies are integrating data across channels on page 12.
SaaS/Cloud collaboration, Collaboration platforms, Collaborative analytics, SharePoint, Portals, Social media
Cloud/SaaS ECM, Content analytics, Web content management, Workflow, ECM software platforms, Document management, Records management, Amazon Web Services
Appliances, Search engines/platforms, Text analytics & NLP
Compliance, Best practices, Strategy, Software tools, eDiscovery
Integration strategies, ECM, collaboration & search best practices, Enterprise information management (EIM) strategy
CRM & KM integration, Self-service, Customer service knowledge management, eLearning, Sales & marketing knowledge management
Customer data can be valuable on its own, but when it's combined with other internal information and outside sources in a data mashup, the business benefits of analytics apps can skyrocket.
Change is always hard, but at DFW Airport, giving users personalized tools helps reduce the stress of completing BI reports in a new way.
Balancing data access and security in an organization isn't the most glamorous task, but several chief data officers at an MIT conference said it's something CDOs need to take charge of.
Database pioneer Michael Stonebraker told an MIT conference that data curation tools offer a step forward on data integration. Others said things are already progressing through other means.
Implementing an effective data integration strategy is becoming increasingly important as organizations look to collect and analyze information from a diverse set of data sources.
The Redis open source DBMS provides a highly scalable data store that can be shared by multiple processes, applications or servers.
Global functionality is available in the TMS market, but you should look beyond marketing materials and scrutinize your options carefully.
Having a game plan with alternatives and costs already known will allow you to influence a customer's omnichannel strategy to your advantage.
Digital manufacturing software helps manufacturers plan, simulate and optimize production processes before adding costly infrastructure and tooling.
Oracle RAC database services provide benefits to the database architecture. See how you can use Oracle Listener and the srvctl utility to create these services.
Oracle Social Network is a cloud-only tool that connects Fusion applications users, facilitating real-time conversation while keeping them secure and private.
Oracle recently partnered with startup Xamarin. Oracle also released the Oracle Commerce Cloud and got a court date for its lawsuit with Rimini Street.
Mobility is becoming a must-have feature of enterprise applications. Developing SAP mobile apps is a lot easier when you have the right tools.
Despite skepticism from experts, companies large and small are finding SAP Business ByDesign to be a good mix of extensibility and convenience.
New York City FC president Tom Glick says global soccer group needs SAP cloud innovations to continue its rapid growth.
DH2i's DxEnterprise is the first application container management software designed for SQL Server. Containerization boosts mobility and reduces downtimes.
Microsoft opened the preview of Azure SQL Data Warehouse, a petabyte-scale, distributed columnar data warehouse service with massively parallel processing.
SQL Server 2014 provides two features that let database administrators easily encrypt database backups. An expert provides two demos that show you how.