There have never been more ways to connect with customers—and it’s never been more challenging.
Find out why forward-thinking companies are integrating data across channels on page 12.
SaaS/Cloud collaboration, Collaboration platforms, Collaborative analytics, SharePoint, Portals, Social media
Cloud/SaaS ECM, Content analytics, Web content management, Workflow, ECM software platforms, Document management, Records management, Amazon Web Services
Appliances, Search engines/platforms, Text analytics & NLP
Compliance, Best practices, Strategy, Software tools, eDiscovery
Integration strategies, ECM, collaboration & search best practices, Enterprise information management (EIM) strategy
CRM & KM integration, Self-service, Customer service knowledge management, eLearning, Sales & marketing knowledge management
Despite the value data scientists can bring to a big data analytics team, not every business requires them. Some are using a mix of technology and culture to avoid the need.
Logi Vision and Logi Info self-service analytics products enable users to perform reporting and dashboarding, scorecarding, search, ad hoc queries, OLAP and data discovery.
Tableau helps users of all technical skill levels quickly analyze, visualize and share data with colleagues so they can make data-driven decisions.
A pivotal magazine article helped medical doctor Parsa Mirhaji along a path to a semantic data lake for healthcare, using Hadoop, RDF, graph databases and more.
Big data may be all the rage, but data warehouse platforms are still being utilized by companies of all sizes. Expert Craig S. Mullins takes a look at the technology.
IBM's planned purchase of The Weather Co.'s data operations may be a bellwether event from which data professionals can learn.
Integrating ERP with outside applications is key to a successful implementation. Here are a few things you should do to ensure success -- and what you'll want to avoid.
Product lifecycle management can be an opaque topic. Here's help understanding exactly what PLM technology is and how it can help your company innovate.
Analysts say tablet use is on the rise in the manufacturing sector. As an illustration, here's a look at how Kawasaki Motors is using mobility to drive operational efficiencies.
Oracle Analytics Cloud rounds up a number of the company's business intelligence and big data cloud services. Expert Robert Sheldon takes a look at the cloud analytics platform.
A jury found support vendor Rimini Street guilty of copyright infringement and awarded Oracle $50 million. But officials from the two companies see the decision in a very different light.
Maria Anderson, IOUG president, believes that resilience is crucial to thriving in the IT profession. IT professionals also need to expand their roles into business, she says.
Many users and analysts believe the move to SAP's ERP suite for the HANA in-memory database is inevitable, but it will take time and clearer direction from SAP.
Managing a global SAP rollout is complex and challenging. But by limiting custom development and following other tried-and-true lessons, you can better navigate the challenges.
The SAP SME Summit featured four fast-growing companies that chose SAP platforms. Learn from their experiences and about how SAP engagement could improve.
With PolyBase, when you use SQL Server 2016 as your data source, you have easy access to Hadoop and Azure Blob Storage data from whatever environment you're working in.
DBCC CHECKDB, a long-awaited feature for SQL Server Analysis Services, provides the ability to perform database consistency checks against tabular and multidimensional databases.
Microsoft announced that it had enabled an auditing feature for the Azure SQL Data Warehouse. The new feature has many benefits, but storing audit logs won't be free.