There have never been more ways to connect with customers—and it’s never been more challenging.
Find out why forward-thinking companies are integrating data across channels on page 12.
SaaS/Cloud collaboration, Collaboration platforms, Collaborative analytics, SharePoint, Portals, Social media
Cloud/SaaS ECM, Content analytics, Web content management, Workflow, ECM software platforms, Document management, Records management, Amazon Web Services
Appliances, Search engines/platforms, Text analytics & NLP
Compliance, Best practices, Strategy, Software tools, eDiscovery
Integration strategies, ECM, collaboration & search best practices, Enterprise information management (EIM) strategy
CRM & KM integration, Self-service, Customer service knowledge management, eLearning, Sales & marketing knowledge management
Businesses want to be more data-driven, and vendors are capitalizing on the demand with sleek, self-service tools. But it's culture, not tools, that creates a data-driven organization.
By comparing and contrasting big data analytics software from the leading vendors, you can find the tool that best meets your needs.
The record-keeping systems used by most healthcare providers don't make analyzing the data easy, but some providers are finding a way around these challenges.
Data preparation processes are changing as business users cope with big data in all its variations, according to the latest Talking Data podcast.
HP's Vertica analytics platform update will include better streaming data support via Kafka, and SQL-on-Hadoop improvements.
A new data ingestion and extraction tool supporting the Hadoop Distributed File System is at the heart of startup vendor DataTorrent's efforts to broaden its big data analytics engine's appeal.
According to this expert, the cloud could be the right approach for companies needing midmarket ERP.
PeopleSoft ERP software aims to help enterprises recruit and retain top talent, while offering financial and supply chain modules.
Oracle JD Edwards takes its EnterpriseOne 9.1 to the next level, with ERP software that supports mobile, Internet of Things and cloud computing.
Oracle Mobile Cloud Services will integrate with the Xamarin platform, which lets developers build, test and model mobile applications in C#.
Oracle acquired CRM company Maxymiser to be part of the Oracle Marketing Cloud. Maxymiser specializes in testing, targeting and personalizing marketing.
Along with the Oracle ULA, Oracle is offering users another contract option, the Perpetual Unlimited License Agreement. Experts discuss the pros and cons.
Led by Sara Marshall, the state's digital transformation taps SAP HANA for data analysis to fight complex problems, such as infant mortality.
HANA powers real-time analytics tablets with courtside performance stats, and SuccessFactors adds "intelligent" self-service.
Given a choice, 10% of Ariba users opted for the new user interface in the first three days of its rollout.
An expert explains the Microsoft Sync Framework, a platform for synchronizing heterogeneous data distributed across applications, services and devices.
With Microsoft Azure Blob Storage Service, you can easily perform database backup and restore. Here is a step-by-step approach to using the service.
DH2i's DxEnterprise is the first application container management software designed for SQL Server. Containerization boosts mobility and reduces downtimes.