What makes enterprise unified communications work
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A collaboration platform is a category of business software that adds broad social networking capabilities to work processes. The goal of a collaboration software application is to foster innovation by incorporating knowledge management into business processes so employees can share information and solve business problems more efficiently.
Vendors are taking different approaches to building collaboration platforms. Some are adding a “social layer” to legacy business applications while others are embedding collaboration tools into new products. All enterprise successful collaboration platforms share certain attributes -- they need to be easily accessible and easy to use, they need to be built for integration and they need to come with a common set of functions that support team collaboration, issue tracking and messaging. Many collaboration platforms are designed to look like Facebook or other sites that employees are already accustomed to using in their personal lives.