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      • Contact center technology today requires a new approach

        Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

        This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

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      • Special Report on VDI

        The articles contained here were written by Brian Madden, the fiercely independent thought leader in the world of virtualisation and mobility management. Along with his co-author Gabe Knuth, Brian is responsible for both “The VDI Delusion” and “Desktops as a Service” books – considered to be the most reliable sources of information on battling today’s technology pain points.

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      • Make enterprise collaborating systems work for you

        Making sense of enterprise collaboration tools and enterprise social networking is no easy task. In this handbook, find expert advice on how to effectively use enterprise collaboration tools in real-world settings. Read about how cloud-based collaboration can lead to real-world experience and insight from organizations already active in the cloud.

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      • Technology advances, trends prompt ECM systems maturation

        Technology trends like mobile devices, cloud computing and remote workforces have brought new demands to the arena of enterprise content management. It's not just that paper-based systems are being digitized and that information volumes are exploding. Nor is it just that employees want to be able to access and work with content remotely or collaborate through central locations in the cloud. No, ECM is getting a full makeover.

        In this guide, readers will learn how broader access to content is improving the bottom line -- and they'll find out about the software tools that will help them get there. They'll also get a firsthand look at the burgeoning role of business process management in ECM initiatives, with key insight from professionals at the 2014 Laserfiche Empower conference.

        Achieving a truly unified ECM strategy is no small feat -- especially with issues such as content security and data access to contend with. With the expert insight, tips and guidelines exhibited here, however, you'll be well on your way.

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      • Creating an ECM strategy: Tips and advice

        Enterprise content management (ECM) systems can help organizations keep better track of documents, emails and other important unstructured information and make it easier for business users to find such items when they’re needed. This handbook offers practical advice on creating and implementing an ECM strategy. Readers will learn how to build a business case for purchases of ECM technology; they’ll also find examples of quick-win projects that can get an ECM deployment off to a successful start, and they’ll get a warning about worst practices that should be avoided on implementations of ECM systems.

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      • New trends to consider for your enterprise content management strategy

        Enterprise content management is a long-established market, but ECM technology is changing, evolving and taking on increased importance to organizations. This e-book will help you develop your enterprise content management strategy, with an overview of ECM, a recap of recent developments in the market and an in-depth look at emerging management trends.

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      • Building a business case for ECM tools: Tips and best practices advice

        Enterprise content management (ECM) tools can help organizations improve their processes for managing corporate documents, records and other types of unstructured data. Learn practical advice on building a business case for an ECM system deployment. Get tips on demonstrating potential ROI and learn how your peers in other organizations have won approval for their ECM projects.

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      • The new best practices for document imaging, OCR and scanning

        Successful document management begins with efficient and well-managed document imaging, scanning and capture processes. This e-book examines the latest trends in document imaging software and scanning, as well as optical character recognition (OCR), and provides expert advice on best practices in those areas.

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      • Developing a SharePoint collaboration strategy that gets results

        Consult this white paper to determine whether it's time to upgrade to a newer version of SharePoint now that SharePoint 2013 is available. Creating an adaptable SharePoint collaboration strategy is imperative for supporting business goals and enhancing innovation and collaboration. Find out how you can prepare your users for SharePoint changes by reading this resource now.

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      • Open source add-ons enhance Sharepoint 2010 collaboration

        August 2012

        Includes:
        • SharePoint performance sinks, swims with SQL Server throughput
        • Open source tools level SharePoint 2010 collaboration playing field
        • Well-planted SharePoint 2010 backup strategy could help save the farm
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      • Enterprise social: Building the business case and getting started

        While many organizations are realizing the benefits of enterprise social media and the tools that make it possible, it’s important to understand the need for careful planning. In this handbook, take a deeper look at the key aspects of getting started with enterprise social deployments and discover practical advice for organizations interested in creating and implementing a strategy of their own.

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      • Rethinking WCM to engage and retain customers

        There's much more to managing the customer experience than simply optimizing Web content management to make things more interactive. Effective customer experience management considers WCM just one element in a broad foundation for business success.

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      • WCM playbook: Becoming a Web content management pro

        Choosing systems and software that facilitate Web content management is more important than ever. This handbook offers tips for selecting WCM software, optimizing delivery of Web content to mobile devices and tagging Web content to generate performance metrics.

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      • Secrets of effective Web content management: Best (and worst) practices

        In today’s digitally driven business world, your Web presence is paramount to future success. But developing and deploying an effective website today is more complex than ever before as customer expectations have evolved, leaving web content management (WCM) strategies that are no longer viable. In this handbook, gain expert insight on how WCM best practices have evolved, including the role the customer experience plays in website development and the importance of designing Web content that is mobile device compatible. Plus, discover why collaboration between IT and marketing is the key to selecting the right content management system (CMS).

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      • How to select the right Web content management system

        This e-book presents an overview of web content management systems as well as insight into the latest content management trends. Read expert advice on choosing the right web content management tools for the job.

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      • Information governance strategy: Developing a roadmap for improving corporate information management

        Information governance can help organizations better manage and control both structured and unstructured data, potentially helping them to reduce IT costs and improve their regulatory compliance and risk management processes. But implementing an information governance program is a complicated undertaking that poses a variety of challenges and issues to consider.

        In this e-book, readers will get practical advice on developing an information governance strategy, including a checklist of what to do – and what not to do – as part of a successful information governance initiative. The e-book also provides tips on creating and managing an information governance council and guidance on incorporating internally generated social media data into governance efforts.

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      • The information governance framework: Governing critical enterprise information

        In this e-book, readers will find an overview of key information governance issues and practical advice on building a business case for information governance, developing an information governance framework and structuring a program that will lead to success.

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Featured E-ZINES on searchContentManagement.comView all >>

  • Business Information

    Cloud computing, mobile devices and massive amounts of data flowing into organizations are combining to put heavy pressure on business systems. To adapt, organizations have been forced to transform the way in which corporate information is managed.

  • SharePoint Insider

    Essential resources designed to help IT and business leaders maximize the value of their SharePoint investments and keep pace with the latest happenings in the fast-changing enterprise collaboration software space.

ALL TECHTARGET E-ZINES

Featured E-BOOKS on searchContentManagement.comView all >>

  • Tap into enterprise data governance for business value

    Data governance is all about managing data as a business asset and ensuring that data is accurate, consistent, integrated, timely, complete and secure. This report examines the market trends for implementing data governance. Based on data from a recent survey of 317 business intelligence professionals, IT professionals and consultants, this SearchBusinessAnalytics Benchmark Report analyzes the responses and provides trend information on the increasing executive acceptance of the importance of managing data as a corporate asset, the current status and types of data governance initiatives, data quality and data governance benefits.

  • VM management and capacity prediction

    As hypervisor features have become more similar, the next vendor battleground will be over management software. Microsoft and VMware have similar capabilities, and now they'll look to make their products stand out by touting their management tools and complimentary products. Soon, IT pros won't spend time looking at unique features when they compare hypervisors; they will be looking at how an organization can use the hypervisor to improve workflows throughout the data center.

OTHER FEATURED E-BOOKS

Featured E-HANDBOOKS on searchContentManagement.comView all >>

  • Computer Weekly networking case studies

    Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.

  • Contact center technology today requires a new approach

    Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

    This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

OTHER FEATURED E-HANDBOOKS