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February 2016, Volume 4, Number 1

Shadow IT makes IT departments more, not less, relevant

As new technologies infiltrate a company's four walls and transfer greater control to mainstream business users, the question remains, just how relevant is IT? Writer Nicholas Carr asked that question more than a decade ago. Yet, in the wake of technologies like cloud computing, mobile devices and social media, IT's role continues to be an important issue. Other offerings, from self-service business analytics to cloud-based content management, have enabled users to take the reins from IT and drive the bus on their own. Self-service business intelligence enables executives and marketing departments to crunch the numbers without the help of data analysts. Likewise, applications such as Box allow workers to collaborate with one another -- even when they're out of the office. IT team still needed But the reality is that even when applications are business user friendly, IT is still a key part of the equation. Despite Carr's assertion that "IT doesn't matter," one can argue that shadow IT actually makes IT departments more, not less,...

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