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June 2014, Volume 2, Number 3

Time to rejuvenate the role, work of the records manager

You know the records management field is making strides in the modern world when the U.S. National Archives and Records Administration comes out with guidelines on how agencies should manage social media "records." But if tweets and Facebook posts are now to be counted as official records, along with budgets, contracts, photos and other forms of documentation, how do users keep up with the onslaught? First, redefine what it means to be a records manager. "The term record is dead," says Steve Goodfellow, of consultancy Access Systems, in Lauren Horwitz’s feature story in this issue of Business Information. "The mission now is enterprise information management and governance -- not records management." Second, marry your approach to enterprise information management with a technology strategy that makes the records work for you and not the other way around. Use records -- that is, information -- to add value to your business and your customer relationships, not to strangle innovation and productivity. At Sanitation District No. 1 ...

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