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August 2011

SharePoint 2010 adoption: If you deploy it, will your users come?

SharePoint’s success in the market can be attributed largely to its ease of use, according to Richard Harbridge, senior SharePoint evangelist at Allin Corp., a Boston-based consulting and IT services firm. With SharePoint, business workers “can build stuff really quickly – it’s almost like a work-around for IT,” Harbridge said. “End users have the ability to manage their documents, to build their own sites, to manage their own permissions. It’s very empowering. It even integrates with Microsoft Office. It seems like a no-brainer [to use].” What could possibly go wrong? Well, actually getting your end users to use the software, for one thing. “The biggest risk we run into is adoption risk: You build it, but nobody comes,” said Rob Koplowitz, a vice president and principal analyst at Forrester Research Inc., in Cambridge, Mass. He added that SharePoint adoption problems stem partly from “muscle memory,” or the tendency of users to keep doing what they’ve always done. Learn more about successful implementations of the SharePoint ...

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