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Dell EMC Documentum provides foundation for ECM tools

Originally rooted in document management, the Documentum suite provides ECM tools for ensuring regulatory compliance amid high transaction volume.

EMC began selling enterprise content management (ECM) tools after its 2003 acquisition of Documentum, a leading player in document management. Since then, Documentum has served as the underlying platform for EMC's Enterprise Content Management and Intelligent Case Management offerings-- even through Dell's October 2015 acquisition of EMC and subsequent rebranding of the company as Dell EMC.

EMC began selling enterprise content management (ECM) tools after its 2003 acquisition of Documentum, a leading player in document management. Since then, Documentum has served as the underlying platform for EMC's Enterprise Content Management and Intelligent Case Management offerings-- even through Dell's October 2015 acquisition of EMC and subsequent rebranding of the company as Dell EMC.

In September 2016, less than a year after Dell acquired EMC, the company signed off on a definitive agreement for OpenText Corp. to acquire the Dell EMC Enterprise Content Division (ECD), which includes the original EMC Documentum portfolio. While OpenText has revealed elements of its strategic rationale behind the acquisition, it will take some time to see what synergies result from the two ECM portfolios.

The following are key components of Dell EMC's Enterprise Content Management product:

  • Document ECM platform, which is a repository for enterprise content.
  • Documentum xCP, which is a development platform to help companies automate business processes.
  • Documentum D2, which is an intuitive user interface for accessing enterprise content.
  • Captiva, which is a set of ECM tools that automate document capture and transform information for content management systems, classifying data for subsequent business processing.
  • Documentum Sciences, which is a platform that provides personalized, multichannel communication with customers.
  • Syncplicity, which provides secure file sharing and file synchronization.

The Documentum platform complies with Content Management Interoperability Services (CMIS) standards, making it easier to interface with other content management systems.

The Documentum suite provides content analytics to automatically extract metadata and classify content. It also provides features for federated search; when a user enters a query, the search is distributed to multiple search engines.

Documentum xCP provides a rich set of business process management (BPM) tools, including a powerful workflow engine and analytics. These tools allow businesses to automate high-volume, information-intensive processes, such as case management.

A robust, scalable and fault-tolerant platform, Documentum is typically used by large enterprises with a high volume of transactions to be stored. With multi-language support and localization, the platform is built for globally distributed content management environments. The Documentum ECM tools suite provides a number of extensions, including a highly scalable repository for storing and retrieving content rapidly, with fine-grained access control.

Documentum uses a multi-layer approach to security, certified to conform to several industry standards and in compliance with several sets of regulations. The multilayer security includes fine-grained authentication, authorization and auditing.

While Documentum is suitable for enterprises in virtually any industry, Dell EMC has developed specific offerings for several industries, including energy and engineering, life sciences, healthcare and financial services. With its security and workflow features, as well as its ability to rapidly ingest a high volume of transactions, Documentum is particularly attractive for large enterprises in industries concerned with adherence to regulations.

With its service-oriented architecture, Documentum supports diverse environments and interfaces with other content management systems. Many customers also use Documentum's rich integration framework to interface the ECM tools platform with social media platforms, and use Documentum to manage shared social media content.

The latest version of Documentum, 7.2, includes improvements in performance, security and manageability. Version 7.3, which is in beta, will offer open source server stack functionality and connect with new products, including the Dell EMC LEAP content management platform and family of applications.

Dell EMC offers a range of licensing models, including user-based pricing, consumption-based pricing or a managed services model, with the service being managed on premises or in a private cloud.

Next Steps

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This was last published in September 2015

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