Lexmark International Inc. got into the business of enterprise content management (ECM) through its 2010 acquisition of Perceptive Software. Since then, the company has further evolved its ECM tools through a combination of in-house development and additional acquisitions.
Lexmark's ECM platform consists of four primary software suites:
- Perceptive Capture to collect and validate data, extract critical information, sort and classify information, and securely share the collected content with enterprise applications.
- Perceptive Content to manage the lifecycle of content of all formats, to secure the content and to facilitate secure content sharing.
- Perceptive Process to improve business processes by allowing users to create and manage workflows, as well as to analyze process.
- Perceptive Enterprise Search to provide context-aware search to users on any device on content stored in different platforms and repositories, and in a variety of formats. A natural language processing engine helps users construct powerful queries and find information in a variety of languages, including Chinese, Japanese, Korean -- Chinese, Japanese and Korean characters or CJK -- and Arabic.
To complement these four software suites, in April 2014, Lexmark launched Perceptive Evolution, which enhances integration between the four main product categories, provides a consistent user interface across products and device types, and offers more flexible deployment options.
While customers of all sizes and industries use Perceptive ECM tools, Lexmark focuses on midsize to large enterprises. A variety of industry-specific offerings are also available for healthcare, education, banking, insurance, retail, manufacturing and government. To address the specific needs of the healthcare market, Lexmark offers a complete healthcare content management system.
Using HL7 messages, Perceptive interfaces with several third-party applications, including Microsoft Office, Outlook, Microsoft Dynamics (AX, NAV and CRM), SAP, Salesforce, Infor Lawson and healthcare information systems. In addition, a flexible set of integration tools allows customers to integrate with other enterprise applications.
To interface with other content repositories, Perceptive comes with pre-built connectors for more than 30 third-party content portals, including Microsoft SharePoint and Google Drive. In addition, custom-made connectors can be easily built to connect with other portals using a flexible integration framework provided by Lexmark.
Perceptive's federated search features allow users to retrieve results from Twitter, LinkedIn, Facebook and other social media platforms, as well as aggregate the results in a single view for the user.
Perceptive Software ECM tools run on a variety of operating systems, including several versions of Windows Server, several versions of Linux, IBM AIX and HP UX.
Two pricing models are available: seat or concurrent licensing. Perceptive Content Server licenses are also required under each model, with client licenses bound to the server. Customers can also opt for software as a service (SaaS) and pay on a subscription basis, scaling up or down as their needs change.
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