A buyer's guide to selecting the best ECM tool
A collection of articles that takes you from defining technology needs to purchasing options
OpenText Corp. got into the enterprise content management business through a series of acquisitions, and now markets the diverse set of software modules it acquired under the name Content Suite or Content Suite Platform. In the first nine months of 2016, OpenText significantly enhanced its ECM offering through five new acquisitions -- the largest of which was Dell's Enterprise Content Division, which encompasses Dell EMC's Documentum.
While OpenText has made it clear that it intends to use the Documentum client base as an opportunity to cross sell the older set of products in the OpenText suite, the company hasn't said much about cross-sell in the opposite direction -- that is, selling products from the Dell ECM suite into the OpenText client base.
OpenText's focus is to solve what it sees as two of the biggest business problems its customers face: information governance and digital transformation/compliance. OpenText Content Suite is an essential ingredient in the company's enterprise content management (ECM) strategy. It provides a comprehensive set of ECM tools, managing content from capture through archiving and disposition, and serves as the core information governance component of all OpenText enterprise information management (EIM) offerings.
OpenText Content Suite consists of the following products:
- Archive Center provides secure, policy-based content archiving.
- Content Server offers a centralized content repository.
- Enterprise Connect provides a common interface, through which workers can access and interact with all their business content.
- Imaging Enterprise Scan enables scanning and indexing of low to high volumes of documents.
- Records Management manages content throughout its lifecycle with audit trails, and according to company policy and regulations.
- Tempo Box allows users to synchronize information across all of their devices.
- Directory Services unifies user accounts across content repositories and business systems, so workers can log in once and access content across systems.
In addition to these core components, OpenText Content Suite comes with a rich set of development tools to allow organizations to create their own applications on top of Content Suite, and to make it easier to integrate Content Suite with other enterprise systems.
Designed for use by large organizations, OpenText Content Suite manages all the unstructured content of an organization, including email, contracts, images and anything else that doesn't fit into the neat format of a relational database management system.
OpenText Content Suite is appropriate for organizations in virtually any industry. However, with compliance being one of its core strengths, OpenText primarily focuses on highly regulated industries, such as energy, engineering, construction, financial services, insurance, healthcare, legal, life sciences, media and entertainment, public sector and utilities.
OpenText has dedicated offerings to integrate with SAP, Microsoft and Oracle. In addition, OpenText Content Suite integrates with third-party applications through open standards, which makes it relatively easy for customers and system integrators to integrate the ECM tools suite with applications from vendors other than SAP, Microsoft and Oracle.
OpenText has developed an add-on, called Tempo Social, which provides a rich set of features to enable organizations to interface with a variety of social media platforms, including blogs, Wikis and discussion forums. Tempo Social allows organizations to pull content from social media sites into ECM, and it supports tagging, ratings, reviews, commenting and moderation.
Content Suite runs on Microsoft Windows Server 2008 and 2012, Oracle Solaris 10 and Red Hat Linux 6. Content Suite is available on premises or in the cloud, and is sold under a variety of pricing models:
- Standard Named Users, for unlimited access to all features of Content Suite Platform.
- Read Only Users, for unlimited, read-only access to Content Suite Platform.
- Occasional Users, for access to all features of Content Suite Platform, but with no more than 52 login days per year.
- Read Transactions and Read/Write Transactions, for situations where content managed by Content Suite Platform is made available for download by people who aren't named users.
- Per-user monthly subscriptions for the Cloud Edition.
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