Customer service and call center knowledge management software
- January 04, 2017
After implementing field service software, SPP Pumps managed to get customer invoices processed in less than one day, compared with up to two weeks when using a paper-based format.
- August 31, 2015
By taking advantage of data residing in a knowledge management system, researchers at Johnson & Johnson could cut product testing costs.
- September 19, 2014
For companies like ESPN and Turner Sports, social media strategy is all about placing content front and center.
- September 12, 2014
Companies like Sidecar are driving new social business trends and changing work with peer-to-peer models.
- January 28, 2014
According to recent research, the massive popularity of top social media platform Facebook will sputter by 2017, with 80% of its user base defecting.
- January 27, 2014
The White House is using social media outreach to address plummeting viewership of the State of the Union address.
- January 24, 2014
Why is social media monitoring software so critical for companies to understand their constituencies and respond through products and services?
- November 16, 2011
Successful organizations develop a formal enterprise social media strategy. According to Altimeter Group, they do this by moving through five stages representing a social business hierarchy of needs.
- November 29, 2010
Enterprises need to do a better job of integrating KM tools with CRM systems, according to IT industry experts and attendees of KMWorld 2010.
- May 27, 2010
Monsanto revamped its customer service operations with an upgrade to SAP CRM 6.0 that leveraged the KM portal and a Cisco infrastructure.
- August 28, 2008
Salesforce.com's largest acquisition to date will bolster its service suite, adding knowledge management to its Customer Portal and Service and Support applications.
- October 09, 2007
Librarians, or information scientists, as they are also referred to these days, are trained precisely in the skills that a knowledge manager or a business intelligence analyst often needs.