• August 28, 2008 28 Aug'08 acquires InStranet, adds knowledge management to CRM suite's largest acquisition to date will bolster its service suite, adding knowledge management to its Customer Portal and Service and Support applications.

  • July 15, 2008 15 Jul'08

    With enterprise search the work is never done

    Installing enterprise search technology isn't tough, but to maintain the software's effectiveness, it must be constantly tuned.

  • July 14, 2008 14 Jul'08

    ABCs of enterprise search

    Enterprise search is old hat, but not all search tools are created equal. Plus, with Microsoft and Google in the game, it's all just that much more interesting.

  • July 10, 2008 10 Jul'08

    Enterprise content management brings order to chaotic unstructured content

    Enterprise content management technologies help companies meet compliance requirements and improve business processes, bringing order to unwieldy, unstructured content.

  • July 08, 2008 08 Jul'08

    Microsoft sets price for hosted Exchange and SharePoint

    More IT shops are asking questions about hosted Exchange Server 2007 simply because they don't want the burden of managing it themselves.

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  • February 18, 2008 18 Feb'08

    SharePoint brings app challenges to Windows shops

    Users love Microsoft's Office SharePoint Server, but the application brings fresh responsibilities to IT managers accustomed to infrastructure issues.

  • January 31, 2008 31 Jan'08

    IBM brings enterprise search, business intelligence to Super Bowl coverage

    A new business intelligence portal with enterprise search unveiled in advance of Sunday's Super Bowl XLII gives reporters a detailed look at NFL data, both past and present.

  • January 09, 2008 09 Jan'08

    Microsoft to acquire Fast Search & Transfer for $1.2b

    Microsoft has bid $1.2 billion for enterprise search and business intelligence vendor Fast Search & Transfer ASA as it seeks to capitalize on the burgeoning market.

  • November 17, 2007 17 Nov'07

    Data governance requires checks and balances, Gartner says

    Gartner predicts that 90% of organizations will fail at their first attempts at data governance. An analyst outlines a data governance structure that includes checks and balances.

  • October 30, 2007 30 Oct'07

    Data governance committee project pays off for Blue Cross

    Blue Cross and Blue Shield of Kansas City turned to data governance and business knowledge stewards to improve customer data.

  • October 09, 2007 09 Oct'07

    The role of librarians in business intelligence and knowledge management

    Librarians, or information scientists, as they are also referred to these days, are trained precisely in the skills that a knowledge manager or a business intelligence analyst often needs.

  • June 18, 2007 18 Jun'07

    SharePoint is bursting local boundaries, study says

    Once thought of only as a means of group collaboration, an IDC study shows that IT managers now use Microsoft SharePoint to collect and organize data throughout the enterprise.

  • June 06, 2007 06 Jun'07

    Windows SharePoint hits its stride

    Installations of Microsoft's SharePoint have quickly multiplied in enterprises as Windows shops make this technology a priority.

  • May 07, 2007 07 May'07

    Taking a fresh look at content and collaboration

    Burton Group collaboration expert Peter O'Kelly tells IT managers why now is the time to develop a serious content and collaboration corporate strategy.

  • February 13, 2007 13 Feb'07

    Enterprise search platforms: Seven evaluation tips

    Enterprise search platforms are a far cry from simple search engines. An IDC analyst and an experienced information expert share tips for evaluating enterprise search technology.