CRM-knowledge management integration

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  • Artificial intelligence meets enterprise collaboration systems

    Artificial intelligence has entered the world of enterprise collaboration. Learn more about how Microsoft, Salesforce and Oracle are folding AI into collaboration. Continue Reading

  • digital asset management (DAM)

    Digital asset management (DAM) is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions. Rich media assets include images, video, audio and other multimedia content. Continue Reading

  • Salesforce Einstein

    Salesforce Einstein is an artificial intelligence (AI) technology that has been developed for the Salesforce Customer Success Platform. Salesforce's AI product, Einstein, is now available across the company's core cloud products, as part of its ... Continue Reading

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