CRM-knowledge management integration

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  • knowledge management (KM)

    Knowledge management is a concept in which an enterprise consciously and comprehensively gathers, organizes, shares and analyzes its knowledge in terms of resources, documents, and people skills. 

About CRM-knowledge management integration

Integrating customer relationship management (CRM) software with a knowledge management (KM) system can make it easier to keep track of your customer data. Use our information resources to make sure you have a solid grounding in CRM-knowledge management integration. Get practical advice on topics such as creating a CRM knowledge base and enabling CRM-KM integration. Read news stories about customer knowledge management trends and technology developments, plus case studies on other organizations that have integrated CRM applications with their KM system. Also, find tutorials, guides, book excerpts and multimedia content with detailed information on knowledge base integration concepts and the KM-CRM integration process.