Customer self-service software

Email Alerts

Register now to receive SearchContentManagement.com-related news, tips and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Tridion Web content management system upgrade aids children's group

    Compassion International’s Web content management redesign using SDL Tridion paid off in increased Web traffic, site agility and improved donations. 

  • Call center eLearning: Top 10 buzzwords

    Providing ongoing call center agent training and coaching should be a high priority for call centers of any size. We've gathered these call center eLearning buzzwords to help you understand the basics of eLearning technology and decide if it's right ... 

  • Knowledge management in the call center: Top 10 buzzwords

    Knowledge management is a complex concept that has a wide variety of terms and definitions associated with it. We've compiled this list of knowledge management buzzwords specifically for the call center. 

About Customer self-service software

Before you purchase or install customer self-service software, use our information resources to make sure you’re fully up to speed on Web-based self-service technologies and processes. Get expert advice on deploying a customer self-service system and evaluating self-service Web application software. Read news stories about customer self-service application trends and market developments, and learn about technologies such as self-service kiosk software and customer self-service portal products. Find out in case studies how other organizations are using self-service applications. Take advantage of tutorials, guides, videos and podcasts to get detailed knowledge of online self-service concepts and the issues to consider when deciding whether customer self-service tools are right for your organization.