Customer service and call center knowledge management software

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About Customer service and call center knowledge management software

Knowledge management strategies often involve customer relationship management (CRM) programs. In this section, you can learn about customer service knowledge management and call center knowledge management software and how to incorporate it into your organization’s knowledge management process. Read news stories about CRM knowledge management trends and technology developments, and get expert tips and advice on deploying and using knowledge base management software in customer service departments and call centers. Learn about the benefits and challenges of customer knowledge management projects at other organizations, and find detailed and practical resources in tutorials, guides, book excerpts, videos and podcasts.