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Knowledge management strategy News
January 04, 2017
After implementing field service software, SPP Pumps managed to get customer invoices processed in less than one day, compared with up to two weeks when using a paper-based format.
June 16, 2016
There are a number of tools that help companies collect and analyze customer data behind the scenes, but the most valuable interactions may happen out in the open on social media.
June 03, 2016
Machine learning applications in SharePoint 2016 and other Office 365 products will have a big impact on future employee efficiency and data interaction.
November 23, 2015
To retrain 14,000 people, the network infrastructure provider borrowed from social media techniques to encourage knowledge sharing and informal learning.
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Bitly is a URL shortener service that enables users to truncate webpage links. Continue Reading
Artificial intelligence has entered the world of enterprise collaboration. Learn more about how Microsoft, Salesforce and Oracle are folding AI into collaboration. Continue Reading
Workplace collaboration software isn't just about convenient employee chat options. It's making employees and external partners more productive. Continue Reading
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Before choosing AI technology to transform its digital marketing efforts, Cosabella reshaped its organizational structure and brand message to get the most out of its new software. Continue Reading
The Forrester WCM Wave shifts its focus to mirror the revolution in customer expectations and digital experiences with rich media management, A/B testing and semantic enrichment. Continue Reading
AI chatbots may take over a variety of traditionally human-based tasks. What does that mean for human work? Continue Reading
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Workplace collaboration tools are becoming an integral part of efficient teamwork -- and the software is finally catching up. Continue Reading
Predicting consumer behavior can be a tricky, risky and expensive proposition. Yet given the massive amounts of incoming data from many and varied channels of communication, companies well know they don't have much choice if they're to remain ... Continue Reading
Expert Scott Robinson discusses the effect of the latest Twitter acquisition of Periscope and how it can shake up the enterprise. Continue Reading
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Organizations are eager to adopt BI initiatives as demand for efficiency grows, but these five mistakes can easily derail any progress. Here's how to avoid them. Continue Reading
Google is adding mobile performance to its SEO equation, and that has companies reevaluating Web strategy to avoid losses in search rankings. Continue Reading
While business collaboration software often focuses on internal challenges, enterprises must also find ways to bring global, mobile and external collaboration into the fold and create unified processes. Continue Reading