Knowledge management strategy News
September 18, 2015
The Microsoft-Salesforce partnership, which integrates Lightning with Office 365, is paving the way for a much bigger deal: IoT Cloud.
August 31, 2015
By taking advantage of data residing in a knowledge management system, researchers at Johnson & Johnson could cut product testing costs.
May 13, 2015
The Internet of Things could help cities address traffic congestion, resource scarcity and other problems. But structural and human obstacles remain.
March 02, 2015
Contact center agents are supposed to help customers with issue resolution. But that's tough when agents lack good working knowledge of products.
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Information siloes can be a roadblock for delivering interactive mobile Web experiences. MBaaS can help WCM provide a more seamless integration. Continue Reading
In going paperless and digitizing processes, companies aren't striving to be eco-friendly. They’re trying to improve the way they work. Continue Reading
The Dropbox for business API may signal that file-sharing app companies are now striving to become platforms with which to integrate other apps. Continue Reading
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Social media is giving unprecedented voice to consumer preferences and concerns, but there are technology and human challenges to overcome. Continue Reading
A recent survey indicates widespread dissatisfaction with digital asset management software. Unrealistic expectations are likely a factor. Continue Reading
MBaaS has gained currency as a way to create more cohesive mobile experiences for Web users. Continue Reading
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I like that we don't need to wait until a document is 100% ready, we can start with a draft and develop in progress.Powered by IT Central Station
Valuable Features: Easy import and creation of new documents Notifications of the updated content Version history changes Cross team...Continue Reading
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Valuable Features: The best feature that I found for SharePoint was having a main point of contact for everyone involved. Whether it be for...Continue Reading
Ease at which employees can curate content and people can discover meaningful and important info are valuable features.Powered by IT Central Station
Valuable Features: The ease at which any employee can curate content and the ease in which people can discover meaningful and important...Continue Reading
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Google is adding mobile performance to its SEO equation, and that has companies reevaluating Web strategy to avoid losses in search rankings. Continue Reading
In the future, managing content will be less about the ECM software you use and more about creating processes and services that enable more efficient work. Continue Reading
IoT technology and mobile apps generate new concerns, including how to create interconnected digital experiences for users. Continue Reading
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While business collaboration software often focuses on internal challenges, enterprises must also find ways to bring global, mobile and external collaboration into the fold and create unified processes. Continue Reading
While digital publishing requires mobile-first Web design, don't stop there. For the best customer results, WCM systems need to be contextually aware and deliver the content for multichannel experiences. Continue Reading
Social media analytics tools differ from the BI tools you're used to. Here's how they work and why they can nurture customer experience. Continue Reading