Email Alerts
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Call center eLearning: Top 10 buzzwords
Providing ongoing call center agent training and coaching should be a high priority for call centers of any size. We've gathered these call center eLearning buzzwords to help you understand the basics of eLearning technology and decide if it's right ... Top Buzzwords
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Web content management’s new role: Targeted customer experience
Integrating CRM with revamped Web content management strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. News | 07 Mar 2012
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Monsanto ties together SAP CRM, Portal KM and Cisco telephony
Monsanto revamped its customer service operations with an upgrade to SAP CRM 6.0 that leveraged the KM portal and a Cisco infrastructure. News | 27 May 2010
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Salesforce.com acquires InStranet, adds knowledge management to CRM suite
Salesforce.com's largest acquisition to date will bolster its service suite, adding knowledge management to its Customer Portal and Service and Support applications. News | 28 Aug 2008
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The role of librarians in business intelligence and knowledge management
Librarians, or information scientists, as they are also referred to these days, are trained precisely in the skills that a knowledge manager or a business intelligence analyst often needs. News | 09 Oct 2007
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Effective eLearning training in the call center: Eight tips for success
Too often, organizations see eLearning as a "quick fix" or a replacement for coaching, which it is not. In her latest column, Donna Fluss discusses common pitfalls and outlines eight tips to designing a successful eLearning program in the call center... Tip
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Clay Shirky: How enterprises can benefit from social media technology
The real-time data and information available to organizations through social media technology can be a boon to enterprises that are thinking ahead in the mobile era, NYU’s Clay Shirky says. Video
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Deloitte actively refines an enterprise knowledge management strategy
The program director for global client intelligence at Deloitte discusses a survey aimed at refining the company's enterprise knowledge management strategy by asking workers how knowledge is shared. Video
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Clay Shirky: How enterprises can benefit from social media technology
The real-time data and information available to organizations through social media technology can be a boon to enterprises that are thinking ahead in the mobile era, NYU’s Clay Shirky says. Video
-
Web content management’s new role: Targeted customer experience
Integrating CRM with revamped Web content management strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. News
-
Deloitte actively refines an enterprise knowledge management strategy
The program director for global client intelligence at Deloitte discusses a survey aimed at refining the company's enterprise knowledge management strategy by asking workers how knowledge is shared. Video
-
Monsanto ties together SAP CRM, Portal KM and Cisco telephony
Monsanto revamped its customer service operations with an upgrade to SAP CRM 6.0 that leveraged the KM portal and a Cisco infrastructure. News
-
Salesforce.com acquires InStranet, adds knowledge management to CRM suite
Salesforce.com's largest acquisition to date will bolster its service suite, adding knowledge management to its Customer Portal and Service and Support applications. News
-
Effective eLearning training in the call center: Eight tips for success
Too often, organizations see eLearning as a "quick fix" or a replacement for coaching, which it is not. In her latest column, Donna Fluss discusses common pitfalls and outlines eight tips to designing a successful eLearning program in the call center... Tip
-
Call center eLearning: Top 10 buzzwords
Providing ongoing call center agent training and coaching should be a high priority for call centers of any size. We've gathered these call center eLearning buzzwords to help you understand the basics of eLearning technology and decide if it's right ... Top Buzzwords
-
The role of librarians in business intelligence and knowledge management
Librarians, or information scientists, as they are also referred to these days, are trained precisely in the skills that a knowledge manager or a business intelligence analyst often needs. News
About Learning content management systems
In this section, you’ll find practical information on deploying and using eLearning content management systems to automate the management of your organization’s online training and education materials. Read about eLearning software and content management trends, and get expert tips and advice on creating an effective learning content management system (LCMS) and managing an eLearning CMS. Learn from the experiences of other organizations that have implemented systems to manage eLearning content, including challenges and pitfalls that they’ve encountered. Get further insight on learning management system basics and developing an eLearning content management system in tutorials, guides, book excerpts and multimedia interviews.