Learning content management systems News
April 15, 2014
For SharePoint social features and other social collaboration tools to pay off, organizations need to build a culture in which sharing is rewarded.
March 07, 2012
Integrating CRM with revamped Web content management strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences.
May 27, 2010
Monsanto revamped its customer service operations with an upgrade to SAP CRM 6.0 that leveraged the KM portal and a Cisco infrastructure.
August 28, 2008
Salesforce.com's largest acquisition to date will bolster its service suite, adding knowledge management to its Customer Portal and Service and Support applications.
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Search technology is becoming more intelligent and more context-related to enable better digital experiences for Web users, says an expert. Continue Reading
Web content management has to acclimate to the outgrowth of new audience channels and adjust accordingly. Continue Reading
Is the demand for personalized digital content -- and Web experience management -- going to squelch the Web content management market? Continue Reading
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Too often, organizations see eLearning as a "quick fix" or a replacement for coaching, which it is not. In her latest column, Donna Fluss discusses common pitfalls and outlines eight tips to designing a successful eLearning program in the call ... Continue Reading