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How businesses can best build a WordPress knowledge base

A WordPress knowledge base can be useful for companies that want an easy-to-use and customizable product with many plugins that also connects with other systems.

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Knowledge bases benefit customer service, call center training

Knowledge bases provide call center agents with training documents and answers to frequently asked questions as they continue to work from home, handling high call volumes.

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Box Shield, mobile app upgrades on the way

Among a slew of coming upgrades, Box Inc. goes after Microsoft's government business with FedRAMP High certification.

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Episerver to buy Optimizely, adds to CMS, e-commerce suite

As Episerver evolves into a digital experience platform under new leadership, the company adds native A/B testing functionality by acquiring Optimizely.

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