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What is information management vs. knowledge management?
There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people.
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How businesses can best build a WordPress knowledge base
A WordPress knowledge base can be useful for companies that want an easy-to-use and customizable product with many plugins that also connects with other systems.
Manage
Knowledge bases benefit customer service, call center training
Knowledge bases provide call center agents with training documents and answers to frequently asked questions as they continue to work from home, handling high call volumes.
News
Box Shield, mobile app upgrades on the way
Among a slew of coming upgrades, Box Inc. goes after Microsoft's government business with FedRAMP High certification.
Slack vs. Microsoft Teams vs. 8 More Collaboration Tools
This guide will show you how 10 top tools compare. Learn how tools such as Slack, Microsoft Teams, and Amazon Chime stack up when it comes to features (including private messaging, video conferencing and file sharing), supported platforms, and hardware and technical support.
Trending Topics
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Social media Evaluate
How to use social media in your e-commerce strategy
In an effort to increase transparency, organizations should either integrate social media with their e-commerce platform or enable users to post reviews and rate their products.
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ECM software platforms News
New OpenText CE apps, services roll out
OpenText containerizes its applications for cloud deployment; adds raft of content services and features for customer experience support, security, and app development.
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Content analytics Manage
Machine learning can help improve personalization
Personalization engines use machine learning to optimize content for individual customers. Here are some tips on how your business can improve personalization.
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Cloud/SaaS ECM Manage
4 cloud ECM best practices for businesses to heed
Employing cloud-based security, using team collaboration tools, and creating a system for naming and tagging files are necessary to manage content across a distributed enterprise.
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Records management Manage
Tracking paper, physical object content in the digital era
Some organizations, because of audience or regulatory reasons, are stuck with paper indefinitely. Learn how three organizations commingle physical and digital content.
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Strategy Evaluate
How do AI tools such as Box Shield enhance content security?
Programs such as Box Shield use machine learning to better secure content, as it monitors existing content continually to learn about new cybersecurity threats over time.
Topics Covered
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Enterprise collaboration technology (6) +
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Enterprise content management (ECM) technology (8) +
- Cloud-SaaS content management (ECM)
- Content analytics tools
- ECM in the cloud with Amazon Web Services
- Enterprise content management (ECM) workflow
- Enterprise content management software platforms
- Enterprise document management software
- Enterprise records management software
- Enterprise Web content management software
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Enterprise search engines and strategy (3) +
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Information governance strategy (5) +
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Information management strategy (3) +
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Knowledge management strategy (5) +
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What is information management vs. knowledge management?
There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people.
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What's new in SharePoint features in 2020?
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5 digital asset management platforms to consider
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Microsoft Lists app replaces some SharePoint functionality
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Problem Solve
Health and wellness business reviews use of Salesforce CMS
Zenovate pivoted from offering in-person massages to prerecorded yoga videos while the COVID-19 pandemic continues to rage. Learn how the company used Salesforce's CMS to do so.
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How can long-tail keywords improve marketing efforts?
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How businesses should deal with enterprise search issues
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5 tips to avoid content sprawl when using Teams
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Knowledge bases benefit customer service, call center training
Knowledge bases provide call center agents with training documents and answers to frequently asked questions as they continue to work from home, handling high call volumes.
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How to manage unstructured data using an ECM system
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Adobe Sign business workflows bypass COVID-19 restrictions
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Flexibility key to content collaboration workflows
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E-Handbook | August 2020
Adobe Sign business workflows bypass COVID-19 restrictions
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E-Handbook | August 2020
Content collaboration tools streamline digital media workflows
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E-Handbook | October 2019
AI optimizes content management workflows, personalizes CX
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E-Handbook | June 2019
Content collaboration tools sharpen focus on customer demands
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E-Handbook | April 2019
E-commerce content management systems power personalization
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Enterprise Content Management Basics
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Get Started
What is information management vs. knowledge management?
There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people.
-
Get Started
How businesses can best build a WordPress knowledge base
A WordPress knowledge base can be useful for companies that want an easy-to-use and customizable product with many plugins that also connects with other systems.
-
Get Started
Content collaboration tools streamline digital media workflows
Content collaboration reaches beyond the simple storage and sharing of files to promote better teamwork, easier content searches and smoother workflows.
Multimedia
Vendor Resources
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News
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Enterprise content management (ECM) technology
Hyland Software CEO discusses Alfresco, RPA, blockchain
Hyland moves on incorporating Another Monday RPA, Learning Machine blockchain credentials into its platform. Alfresco integration waits in the wings as acquisition closes.
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Enterprise content management (ECM) technology
Box Shield, mobile app upgrades on the way
Among a slew of coming upgrades, Box Inc. goes after Microsoft's government business with FedRAMP High certification.
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Enterprise Web content management software
Episerver to buy Optimizely, adds to CMS, e-commerce suite
As Episerver evolves into a digital experience platform under new leadership, the company adds native A/B testing functionality by acquiring Optimizely.