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Microsoft measures metrics through Delve. The core of Delve's value is its dashboard, which is basically a personal productivity board. Delve records day-to-day activities for an employee.
It analyzes how much time an employee spends on email, what types of communication tools are being used, how much time is being spent in meetings, how much time is spent communicating with people outside of the organization and it even looks at the types of files that are being opened. Delve pulls all of this data together and compiles it into a snapshot that can be viewed on the employee's personal productivity dashboard. In this manner, an employee can look how much time is being spent or wasted on any given task and can reassess in order to work more efficiently.
This can be very beneficial in terms of allowing an employee to see how time is being spent and how things can be improved upon. Delve also creates transparency between a manager and the employee. The personal productivity analytics come from a global source, so the manager receives snapshots of total time that is being burned up across the organization. These snapshots can then be broken down to specific teams. Delve allows the manager to see how productive meetings and communication patterns are based on the results. The manager can also analyze work patterns being performed and fine-tune operations and efficiency. It can show where culture change needs to occur, where different means of communicating should be promoted and if there is an employee who is working too much.
The downside is the level of access into a worker's performance. It can easily be viewed as intrusive. How much visibility should a manager really have? There are some in the camp who say employers should be able to have access to how efficiently employees are working; others believe a manager shouldn't have that much insight to a worker's life.
There is no easy answer as to how this should be handled, but one thing this demonstrates is that there is a definite work culture shift to a more collaborative and centralized environment.
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