peshkova - Fotolia
Organizations use many systems and processes to make a business run smoothly. With so many options available, users may struggle to differentiate what each system actually does.
This is often the case with enterprise document management (EDM) and enterprise content management (ECM), because while they seem the same, they serve different functions.
Here are the key differences between enterprise content management and document management.
Enterprise document management
EDM is the strategy that businesses use to organize paper and electronic documents, including emails, faxes and instant messages. Businesses that maintain an organized database must tag and index all documents for users to easily edit and retrieve documents when needed. Businesses can also use EDM software to monitor and control changes that employees make to documents.
For EDM to be effective, it must address these key points:
- how long a business needs to retain documents;
- where users will store documents;
- how to trace changes to documents; and
- how to recover documents in case they are lost.
Templafy, M-Files and DocuWare are some examples of document management systems.
Enterprise content management
An ECM system can store the same content as an EDM software, and more. ECM is a set of processes that enables businesses to quickly capture, manage, store, preserve and deliver all types of content -- including audio and video files, contracts, purchase orders, delivery tickets, invoices and receipts -- to employees, business stakeholders and customers.
ECM systems are beneficial to business groups, including contract management and HR departments, because they enable automation of many business processes. An effective ECM system streamlines business processes, reduces storage and mailing needs, reduces costs, optimizes security and ultimately increases productivity.
Popular ECM software products include DocuWare, Laserfiche, Seismic, Box, Microsoft SharePoint and Alfresco.
Dig Deeper on Enterprise content management (ECM) technology
Related Q&A from Demetra Edwards
Contact centers accommodate all channels of communication, which means hiring managers must train call center agents to keep up with customer demands. Continue Reading
Businesses must be familiar with CEM and CRM if they want to improve customer experience. While these acronyms sound similar, they are different. Continue Reading