The digital workplace is flexible and many things are possible. The question is determining which things are valuable...
today and into the future. What are the pain points, and how can we help people overcome them?
One way to do that is ensuring your technology organization is working with your line-of-business organization -- not only at a manager-to-manager level but in terms of people actually in the trenches trying to get work done. Often it helps to have somebody with some technology awareness working with the line-of-work people to see where improvements could be made in the digital workplace.
In a recent example of this, a franchisor was creating [training manuals and policy documents] and storing them in a shared-file environment. Before you knew it, it had an online repository that was a mess.
The franchisor invested in a document repository portal to fix the problem, and what was interesting is it recognized the need to put somebody from the franchisor's marketing staff in charge of keeping the portal organized. That meant listening to franchisees, determining what information they needed and ensuring it could be found, which required developing a taxonomy based on what people wanted and needed to know. It was equally important to make sure this portal remained pruned, because there was a lot of outdated and irrelevant information.
Steps for building a digital workplace
Building an information governance culture
Tips for building and maintaining an enterprise taxonomy
Dig Deeper on Information governance best practices
Related Q&A from Geoffrey Bock
Content services platforms are the evolution of enterprise content management systems. Here's what you should know about each technology and how they... Continue Reading
While business process management and workflow work together, they have two very different functions. Learn how they can fit into your business model. Continue Reading
Integrating e-commerce with a CMS can be a challenge, but many vendors are building compatibility into the cloud. Here's how and why those processes ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.