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How should business processes adapt to the digital workplace?

Enterprises often deploy software to solve a specific problem, but close cooperation between technology pros and line-of-work staff can lead to greater efficiencies.

The digital workplace is flexible and many things are possible. The question is determining which things are valuable...

today and into the future. What are the pain points, and how can we help people overcome them?

One way to do that is ensuring your technology organization is working with your line-of-business organization -- not only at a manager-to-manager level but in terms of people actually in the trenches trying to get work done. Often it helps to have somebody with some technology awareness working with the line-of-work people to see where improvements could be made in the digital workplace.

In a recent example of this, a franchisor was creating [training manuals and policy documents] and storing them in a shared-file environment. Before you knew it, it had an online repository that was a mess.

The franchisor invested in a document repository portal to fix the problem, and what was interesting is it recognized the need to put somebody from the franchisor's marketing staff in charge of keeping the portal organized. That meant listening to franchisees, determining what information they needed and ensuring it could be found, which required developing a taxonomy based on what people wanted and needed to know. It was equally important to make sure this portal remained pruned, because there was a lot of outdated and irrelevant information.

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