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A guide to modern records management challenges

This Essential Guide contains information selected by our editors to give you a comprehensive view of modern records management challenges. It also includes coverage of the AIIM 2014 conference.


Records management has moved from the black-and-white cycle of capture, retain, destroy into a gray expanse that is bewildering, but also rich with potential. As John Mancini, president of AIIM, stated in an interview with, "There is this tension between incredible opportunity and the risk that it could degenerate into chaos."

A growing wilderness of information, created and tapped by people who work and collaborate in new ways, has forced records managers to take a much broader view of their responsibilities. Experts agree that information management may be the new imperative, as information governance and records management grow more intertwined than ever and vast amounts of unstructured data require a fresh look at capture and retention.

Enterprise content management (ECM) systems offer some help, but the consumerization of IT and an increasing influx of mobile devices have complicated the records management problem by changing users' expectations surrounding usability. Finding an ECM system with records management capabilities is no guarantee that it will be used effectively in the enterprise -- not without an underlying strategy that takes a careful look at how businesses actually function.

Below, check out our guide on issues related to facing these new records management challenges, as well as our AIIM 2014 conference coverage.

1Conference coverage-

AIIM 2014 news and trends

Check out SearchContentManagement's latest coverage of the AIIM 2014 conference, being held in Orlando, Fla., April 1 to 3.


Controlling information chaos

AIIM President John Mancini sat down with to discuss the new challenges of managing records amid information chaos -- and warned that businesses that neglect to address these challenges may fall behind competitively. Continue Reading


Traditional records management is not enough

According to expert and AIIM speaker Nick Inglis, records management needs to evolve to withstand the digital era's flood of information, shifting focus to retention management and information governance. Continue Reading


Enterprise Content Management should mirror business processes -- not complicate them

Enterprise content management systems can support records management strategy -- but not without securing proper user adoption. Mirroring business process can be the key to success. Continue Reading


Enchanting business advice from Guy Kawasaki

Guy Kawasaki, keynote speaker at AIIM 2014, had tips on "the art of enchantment" that any business can use to engage more meaningfully with its customers and employees. Continue Reading


How to improve information privacy in the cloud

In the age of cloud computing, information governance requires a fresh perspective -- particularly when it comes to information privacy in the cloud. Continue Reading


Modern records management strategy

To contend with the growing volume of information and the implications of trends like social media, cloud computing and mobility, a modern records management strategy needs to have a broad scope. Large amounts of unstructured data live on social media platforms, on mobile devices and in the cloud, making the lines between records management and information governance less and less distinct, and the challenge of controlling information and adhering to compliance requirements more daunting.


Shift from records management to information management

An effective records management strategy needs to take a broader view of the information landscape, which now includes an overwhelming amount of unstructured data that lives outside an enterprise's direct control in the cloud, on mobile devices and on social media platforms. Continue Reading


Tap into the power of unstructured data management

When it comes to developing a holistic records management strategy, don't forget about unstructured data -- but be sure to understand the reasons for capturing and retaining this information. Continue Reading


Sharpen your definition of social media records

Capturing and managing social media records is a new discipline, so management policies run the risk of being ambiguous and counterproductive. Here's some advice for gaining a better understanding of social media records and how to capture and manage them. Continue Reading


Big data and information governance

In the age of big data, records management has grown particularly vital from a security and compliance perspective. Find out more about the effect of big data on information governance. Continue Reading


Records management tools

Enterprise content management systems and other technologies are often integral to a modern records management strategy. Before selecting or upgrading tools, understand how their features and capabilities match with business needs.


Choosing records management software

Records management tools don't get a lot of attention, but software with records management capabilities can be hugely helpful in automating tasks, streamlining management and enforcing records management policies. Find out what features to look for. Continue Reading


Using SharePoint for information management

Records are no longer neat and tidy, but both SharePoint on-premises and SharePoint in the cloud have new capabilities that can help organize the growing jumble of content types in the enterprise. Continue Reading


SharePoint 2013 records management supports compliance efforts

Compliance may become less of a headache with SharePoint 2013's new records management capabilities, which allow users to work with documents and records more easily without breaking compliance rules. Continue Reading


Managing new forms of content with SharePoint 2013

The latest version of SharePoint records management is better equipped to handle new forms of enterprise content. Continue Reading


Analytics tools boost information governance efforts

With the rapid growth of information, it's a challenge for organizations to know what data they have, and what to do with it. And much of this unstructured data can be considered a record and a governance risk. Analytics tools can provide better data visibility and allow companies better control over unstructured data. Continue Reading


Records management program aims to restore order to SharePoint system

Without supervision, SharePoint environments can get out of control, transforming from a useful collaboration tool to a tangled web of poor data quality and compliance risks. To avoid this type of mess, businesses must put careful records management policies in place. Continue Reading


Records management videos

Check out SearchContentManagement's video interviews with experts in records management and enterprise content management.


Information management poised at a critical turning point

Many companies are paralyzed by overwhelming amounts of digital data, but according to AIIM President John Mancini, the right information management strategy can bring opportunity out of the chaos.


View records management as part of information governance

In this video, expert Steve Weissman of the Holly Group discusses the relationship between records management and information governance. As new formats of information emerge, it's helpful to recognize the link between these two disciplines.


Take a smarter approach to information management

Information management has become a critical part of an organization’s success, but the focus has shifted from gathering information to developing insights, pulling out patterns from the data that help support better business decisions.


Can predictive coding help prevent information overload?

Predictive coding software may become an important tool for paring down the volume of information companies must manage, but the technology is still new.


Usability becomes a top priority for ECM vendors

Users of ECM software want a simple interface, but not at the expense of features and options. ECM vendors must strike a careful balance between usability and functionality, said expert Steve Weissman.


Why information capture is back on the radar

There's more to information capture than just scanning. Re-evaluating the capture phase may help companies improve the entire information lifecycle management process.


Information management still hesitant about cloud

Organizations need to face their fears about data security and control in the cloud, or risk getting "run over," according to a content management expert at AIIM 2014.

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