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A guide to modern records management challenges
Editor's note
Records management has moved from the black-and-white cycle of capture, retain, destroy into a gray expanse that is bewildering, but also rich with potential. As John Mancini, president of AIIM, stated in an interview with SearchContentManagement.com, "There is this tension between incredible opportunity and the risk that it could degenerate into chaos."
A growing wilderness of information, created and tapped by people who work and collaborate in new ways, has forced records managers to take a much broader view of their responsibilities. Experts agree that information management may be the new imperative, as information governance and records management grow more intertwined than ever and vast amounts of unstructured data require a fresh look at capture and retention.
Enterprise content management (ECM) systems offer some help, but the consumerization of IT and an increasing influx of mobile devices have complicated the records management problem by changing users' expectations surrounding usability. Finding an ECM system with records management capabilities is no guarantee that it will be used effectively in the enterprise -- not without an underlying strategy that takes a careful look at how businesses actually function.
Below, check out our guide on issues related to facing these new records management challenges, as well as our AIIM 2014 conference coverage.
1Modern records management strategy
To contend with the growing volume of information and the implications of trends like social media, cloud computing and mobility, a modern records management strategy needs to have a broad scope. Large amounts of unstructured data live on social media platforms, on mobile devices and in the cloud, making the lines between records management and information governance less and less distinct, and the challenge of controlling information and adhering to compliance requirements more daunting.
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Article
Sharpen your definition of social media records
Capturing and managing social media records is a new discipline, so management policies run the risk of being ambiguous and counterproductive. Here's some advice for gaining a better understanding of social media records and how to capture and manage them. Read Now
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Article
Big data and information governance
In the age of big data, records management has grown particularly vital from a security and compliance perspective. Find out more about the effect of big data on information governance. Read Now
2Records management tools
Enterprise content management systems and other technologies are often integral to a modern records management strategy. Before selecting or upgrading tools, understand how their features and capabilities match with business needs.
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Article
Choosing records management software
Records management tools don't get a lot of attention, but software with records management capabilities can be hugely helpful in automating tasks, streamlining management and enforcing records management policies. Find out what features to look for. Read Now
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Article
SharePoint 2013 records management supports compliance efforts
Compliance may become less of a headache with SharePoint 2013's new records management capabilities, which allow users to work with documents and records more easily without breaking compliance rules. Read Now
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Article
Analytics tools boost information governance efforts
With the rapid growth of information, it's a challenge for organizations to know what data they have, and what to do with it. And much of this unstructured data can be considered a record and a governance risk. Analytics tools can provide better data visibility and allow companies better control over unstructured data. Read Now
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Article
Records management program aims to restore order to SharePoint system
Without supervision, SharePoint environments can get out of control, transforming from a useful collaboration tool to a tangled web of poor data quality and compliance risks. To avoid this type of mess, businesses must put careful records management policies in place. Read Now
Learn how Netflix, Nike and Wendy's are tackling CX
Here’s a recent report from Worldwide Business Research (WBR) that explores how Netflix’s commitment to personalization is impacting customer expectations, Nike is turning data into unrivaled customer experiences, Wendy’s is driving customer experience through digital, and more.