Features

Features

• Knowledge bases benefit customer service, call center training

  Knowledge bases provide call center agents with training documents and answers to frequently asked questions as they continue to work from home, handling high call volumes.  Continue Reading

• Media workflow management takes a page from DevOps, Agile

  Taking lessons from software development methods, agile content collaboration and management tools promote speed, flexibility and teamwork in digital media workflows.  Continue Reading

• Health and wellness business reviews use of Salesforce CMS

  Zenovate pivoted from offering in-person massages to prerecorded yoga videos while the COVID-19 pandemic continues to rage. Learn how the company used Salesforce's CMS to do so.  Continue Reading

• HubSpot enterprise CMS helps midmarket maintain websites

  HubSpot launches new web content management system, offering a drag-and-drop page builder for noncoders and the ability for businesses to consolidate their website accounts into one.  Continue Reading

• Enterprise search software comparison

  Enterprise search has always been both a necessity and a challenge, and vendors have sought to bring improvements to the market by adding AI to their products. Here's an overview.  Continue Reading

• Get to know 4 workflow automation tools

  Workflow automation can benefit businesses by making manual processes digital, giving employees more time to work on other tasks. Learn more about workflow automation tools.  Continue Reading

• 4 popular content collaboration platforms to consider

  Companies need to be organized if they want to be efficient. Content collaboration platforms are useful, but first, ensure that they have the capabilities your business needs.  Continue Reading

• 4 digital transformation terms to know

  As technology evolves, businesses have no choice but to follow. Digital transformations are inevitable in order to keep customers and employees satisfied.  Continue Reading

• Businesses shift from ECM to content services platforms

  Many organizations are making the shift to content services platforms, as it creates a digital workplace, making files accessible to employees both inside and outside the office.  Continue Reading

• Employee engagement necessary for digital transformation projects

  With four generations of employees in the workplace and confusion about projects, technology adoption efforts can fall flat. Here's how you can reach your workforce.  Continue Reading

• Salesforce CMS now generally available

  Salesforce now offers a content management system among its myriad of products. But the question remains of whether it will directly compete with CMSes it offers integrations with.  Continue Reading

• AI CMS workflows create up close and personal experiences

  Incorporating AI into the basic building blocks of CMS workflows optimizes content creation and preparation to personalize interactions with customers over multiple channels.  Continue Reading

• 8 steps to building a website taxonomy

  Building a website taxonomy can help make website content better categorized and more easily searchable by users. Here are eight steps to building your own website taxonomy.  Continue Reading

• NLG tools powered by AI energize, customize, optimize content

  Though in its early stages, natural language generation automates content collaboration platforms to streamline employee communications and personalize customer engagement.  Continue Reading

• Rise of headless CMS: Businesses move away from traditional WCM

  Traditional web content management dominates the market, but as mobile and voice channels become increasingly important, companies opt for headless content management.  Continue Reading

• How cloud services can empower the future of work

  The Akumina Employee Experience Platform and Templafy show how cloud services are changing the way employees work, whether the workplace is a ballpark or a traditional office.  Continue Reading

• E-commerce information systems, content management join forces

  Content management to power e-commerce systems takes on greater importance in personalizing customer engagement by aligning processes, data and tools in unified platforms.  Continue Reading

• 9 killer use cases for CMS blockchain

  Uses for blockchain technology in content management and social media exist largely in the realm of the theoretical. But there's a lot of potential for authenticating content.  Continue Reading

• Securing content as cloud environments proliferate

  Content security requires strategies for enterprise content management systems -- and that goes double for a cloud-based CMS. Mixed on-premises and cloud environments add a tech twist.  Continue Reading

• How Mediavine succeeded with cloud digital asset management

  Mediavine, an ad management company, has cut web hosting costs by using a SaaS content management platform to store, edit, and manipulate images and video.  Continue Reading

• Google, WordPress develop a CMS for news

  Google is funding a WordPress-based content management system aimed at helping small news publishers juggle the demands of publishing news both in print and online.  Continue Reading

• Personalization technology can both help, hurt CX strategy

  Technology makes it easier for organizations to personalize content for online prospects. But brands need to make sure they don't get too personal and push away potential buyers.  Continue Reading

• Open source search engines attract developers

  The enterprise search market is evolving and offering new options, such as open source and AI. Discover the benefits of these platforms and how companies are using them.  Continue Reading

• Successful chatbot content strategies rely on tools, AI

  Chatbots aren't a panacea curing customer support issues. Organizations must hone their content quality, organization and management to create successful bots.  Continue Reading

• 2019 trends in content management: Personalization, AI

  AI, personalization, open services platforms and vendor wars, content management software industry observers say, will be the top trends in 2019.  Continue Reading

• Exploring the best ECM software for your company

  Explore some of the top ECM platforms on the market to help make your decision-making process just a little bit easier.  Continue Reading

• Which is the best ECM application for your business?

  Examine the top commercial and open source ECM software to help you determine which product is best for your organization.  Continue Reading

• SharePoint features elevate Microsoft DMS in market

  With new SharePoint features, Microsoft sets its sights on the document management space, which it has historically left to other vendors.  Continue Reading

• Payless ShoeSource switches digital asset management tools

  A new DAM tool from Cloudinary helps the shoe seller get ready for the holiday shopping rush by automating the management of images on customer-facing websites.  Continue Reading

• Cloud collaboration benefits the future of work

  The future of work relies on cloud collaboration abilities to keep employees and content connected, both inside and outside brick-and-mortar buildings.  Continue Reading

• Checking all the boxes: What to look for in an ECM platform

  Before deciding on an ECM platform, create a list of must-have features the ECM applications must offer. What's a must-have feature? It all depends on specific business needs.  Continue Reading

• Five ways ECM software can benefit your organization

  Think your business needs content management tools? Here are five use cases illustrating how ECM software addresses common compliance and management challenges that companies face.  Continue Reading

• HubSpot CMS targets WordPress users with stand-alone product

  With the growing importance of customer experience personalization, HubSpot is offering its CMS as a stand-alone product to help customers' web businesses.  Continue Reading

• Content management tools address digital content challenges

  With the digital content explosion and increasing mandates come the need to manage all those files. ECM tools do just that and more, ever evolving to meet changing business needs.  Continue Reading

• M-Files QMS implementation helps Farbest Brands wrangle docs

  Farbest Brands spent years shopping for technology that would foster compliance with the Food Safety Modernization Act of 2011. It finally settled on a quality management system.  Continue Reading

• Box takes on OpenText, Microsoft as enterprise content hub

  Enterprise content management platforms will become the single source of truth for knowledge for desktop and mobile devices. Box hard-charges bigger competitors to win that spot.  Continue Reading

• AI-assisted image and video search is next content frontier

  You can search text, but it's harder to catalog images and video. New tools are automating those processes at the enterprise level.  Continue Reading

• Nuxeo among new wave of content services platform vendors

  An Indigenous-led organization is preserving British Columbia's native languages with the help of a newer type of content management platform that's designed to handle multiple content formats.  Continue Reading

• Augmented reality devices speed van repairs at Volkswagen U.K.

  Augmented reality headsets for garage mechanics speed collaboration between repair shops and experts in the home office to solve difficult mechanical issues.  Continue Reading

• Customers, vendors differ on digital transformation definition

  Digital transformation may be the talk of the analyst sphere and the marketing domain, but people using the technology aren't necessarily thinking in those terms.  Continue Reading

• Acquia methodically bridges enriched content and e-commerce

  The company launched Commerce Manager to integrate enriched content with e-commerce systems and earlier established a technology partnership with Magento.  Continue Reading

• Future of collaboration technology: More Slack and AI, less email

  Companies have moved beyond messaging and email to Slack, Teams and even AI-powered scheduling and voice recognition. Are you ready for collaboration hubs and virtual assistants?  Continue Reading

• Content, data services enable digital workplace transformation

  There's a lot of tech behind digital workplace transformations: middleware, application modernization, content and data services. Done right, it enables work-from-anywhere models.  Continue Reading

• GDPR for marketing: What U.S. content management execs need to know

  Digital experience encompasses your brand presence on the web -- all of its targeted content, personalized marketing and customer interactions. Get your DX GDPR act together.  Continue Reading

• E-signature software market caters to contract-heavy industries

  How do electronic signature tools from DocuSign, eSignLive, Adobe Sign, SignNow and SignEasy stack up? A G2 Crowd expert helps us sort through the field.  Continue Reading

• Leading brands see the need for personalized content

  Content personalization continues to expand within companies as maturing technologies make it a viable marketing option for customer engagement strategies.  Continue Reading

• Cloud content management system improves page load speeds

  Digital asset management remains in-house for most media companies. A cloud offering for video, image storage and editing helps Concourse Media better serve users on many devices.  Continue Reading

• The next step in ECM: The content services platform

  The need for a cohesive content management strategy is driving vendors away from traditional ECM and toward API-friendly content services models. Expert Laurence Hart explains why.  Continue Reading

• Five content management systems trends to watch in 2018

  Expert Geoffrey Bock has some ideas for what's in store for content management -- think smart content getting smarter, omnichannel delivery advancements, DAM and more.  Continue Reading

• Five considerations for integrating SharePoint and OneDrive

  Microsoft is encouraging users to integrate OneDrive for Business and SharePoint in lieu of turning to off-premises options, like Box and Dropbox. Find out why.  Continue Reading

• Site transformation first task in state chief digital officer role

  Without the bottomless resources of private-sector organizations, one state content manager put upgrades up for bids. Her plan, she hopes, will serve as a model for other states.  Continue Reading

• Slack vs. Teams vs. Spark: Which is the best collaboration tool?

  Ever wonder how the leading cloud collaboration tools stack up? Our comprehensive chart pits platforms from Slack, Microsoft and Cisco against each other.  Continue Reading

• Secure CMS vs. usability: When is enough, enough?

  Maintaining content security in your organization's CMS requires a delicate balance between security and usability. Learn about best practices for managing access to your content.  Continue Reading

• A personalization engine comparison: Acquia, Evergage, and Google

  A personalization engine can help provide a better customer experience. Expert Geoff Bock helps break down the differences between Acquia Lift, Evergage and Google Optimize.  Continue Reading

• Physical records management here to stay along with digital records

  Some organizations, because of audience or regulatory reasons, are stuck with paper indefinitely. Learn how three organizations commingle physical and digital content.  Continue Reading

• Digital transformation project gives historical documents new life

  A nonprofit with deep roots describes how its digital transformation project turned thousands of documents chronicling a pivotal time in history into accessible content.  Continue Reading

• New York Philharmonic's classical approach to a digital content strategy

  A years-long digitization project is paying off with the release of Toscanini material as the orchestra opens archives dating back to 1842 to a wider viewing audience.  Continue Reading

• What to look for in web content management software

  Content management systems can help an organization support the entire content creation process, from production to delivery -- but there's much to consider in WCM systems.  Continue Reading

• Optimizing content personalization for better digital experiences

  Targeted and personalized content delivery is the key to being successful in the digital age, helping you to capitalize on customer insights and drive business.  Continue Reading

• Inside Cosabella's digital marketing transformation

  Before choosing AI technology to transform its digital marketing efforts, Cosabella reshaped its organizational structure and brand message to get the most out of its new software.  Continue Reading

• Success of AI and enterprise collaboration tools depends on ecosystem

  The other 'AI' stands for application integration. Microsoft, Salesforce and Oracle should be judged on how well their platforms and enterprise collaboration tools integrate.  Continue Reading

• Preparation makes perfect during migration to Office 365

  Moving to Office 365 isn't just a question of hardware and licensing costs. Experts say you should consider productivity and the costs of infrastructure support, as well.  Continue Reading

• How to sort through redundancies between SharePoint and Office 365

  Trying to decide between SharePoint Online and Office 365, but confused by the redundant features? Expert Scott Robinson offers insight into which is best for different use cases.  Continue Reading

• What's next for workplace collaboration?

  Workplace collaboration tools are becoming an integral part of efficient teamwork -- and the software is finally catching up.  Continue Reading

• Create and manage your web content using Oracle WebCenter Sites

  Oracle WebCenter Sites is a web content management platform designed to help organizations deliver optimized and unique digital content to their viewers, regardless of their device.  Continue Reading

• Is a WordPress content management system right for your business?

  Could WordPress' CMS be the right fit for your enterprise? Discover how this WCM platform has revolutionized website development, plus how it can begin to work for you.  Continue Reading

• Is the Acquia Platform a good option for your content management needs?

  The Acquia Platform, designed with Drupal's WCM capabilities, provides users with a customizable system for creating and managing digital content that can be accessed on all devices.  Continue Reading

• Why SharePoint Framework could benefit business, not just developers

  SharePoint Framework heralds a new, mobile-friendly, low-code era for Microsoft, which may give some organizations without .NET expertise a new lease on life.  Continue Reading

• Is the Drupal content management system right for your business?

  The open source Drupal content management system offers users responsive design and WYSIWYG content and web development tools, as well as tagging tools for easy content organization.  Continue Reading

• Is Adobe Experience Manager 6.2 the right WCM platform for you?

  Adobe Experience Manager 6.2 is an enterprise-level WCM platform with tools for creating and managing websites and digital content that can be viewed across a variety of devices.  Continue Reading

• Examining the top offerings in the WCM platform marketplace

  Once you've decided that a WCM platform is right for your business, it's time to decide which to choose. Expert Geoffrey Bock discusses the leaders in today's crowded marketplace.  Continue Reading

• Is the Sitecore Experience Platform right for your WCM needs?

  The Sitecore Experience Platform is web content management software that provides organizations with a variety of tools for creating and managing digital content and experiences.  Continue Reading

• Does the Episerver Digital Experience Cloud fit your WCM needs?

  Episerver Digital Experience Cloud offers users a responsive design-based web content management platform with tools for creating and managing digital content.  Continue Reading

• Manage your digital content using the OpenText WEM platform

  OpenText Web Experience Management (WEM) provides users with tools for creating and managing digital content and delivering personalized digital experiences.  Continue Reading

• What features should you look for when choosing a WCM platform?

  Choosing a WCM platform for your business can be a challenging task. We detail the important capabilities and features you should look for to maximize your return on investment.  Continue Reading

• What went wrong in the wiki market?

  The wiki market was a central part of the enterprise 2.0 wave, but faded away before taking hold. But its defining characteristics did seep into other collaboration tools.  Continue Reading

• How does a WCM platform position your organization to succeed?

  Enterprises today need an efficient way to produce and deliver their content, and a WCM tool is an excellent place to turn. Find out if a WCM platform fits your business needs.  Continue Reading

• Microsoft OneNote goes mainstream after long adolescence

  More than a dozen years after its initial release, is Microsoft OneNote finally poised for mainstream content and collaboration market success?  Continue Reading

• WCM software evolves to help improve changing digital experiences

  Managing a website can be challenging for nontechnical users. WCM software allows you to focus more on creating and publishing quality content and less on design and layout.  Continue Reading

• Why Slack collaboration catches on where others can't

  Users like Slack because it poses fewer hurdles for workers striving to communicate and share documents, compared with other collaboration tools.  Continue Reading

• IBM Enterprise Content Management provides tailored content management

  IBM Case Manager is built on the IBM content platform, FileNet Content Manager, which includes workflow, collaboration and compliance tools for desktop, mobile or cloud.  Continue Reading

• Oracle WebCenter Content provides scalable content management platform

  Oracle WebCenter Content provides a single content management platform that helps companies consolidate assets with a unified set of tools.  Continue Reading

• Microsoft SharePoint ECM suite for content management

  Originally designed to help companies create Web portals, Microsoft SharePoint ECM has been integrated with other proprietary software to create an ECM suite.  Continue Reading

• Exploring HPE's enterprise content management tools

  HP offers a set of enterprise content management tools that provide integrated document management, records management, workflow, capture and search.  Continue Reading

• Dell EMC Documentum provides foundation for ECM tools

  Originally rooted in document management, the Documentum suite provides ECM tools for ensuring regulatory compliance amid high transaction volume.  Continue Reading

• OnBase by Hyland manages enterprise content

  OnBase by Hyland helps organizations manage documents and data to streamline business operations, with specific enhancements for the healthcare industry.  Continue Reading

• Lexmark's Perceptive ECM tools for content management

  To address content management needs for midsize to large enterprises, Lexmark's Perceptive ECM tools are grouped into four categories: capture, content, process and search.  Continue Reading

• OpenText Content Suite targets governance and compliance

  This overview examines OpenText Content Suite, a set of ECM tools for managing content from capture through archiving and disposition.  Continue Reading

• Alfresco One ECM product dovetails with Activiti BPM

  Alfresco recognizes the connection between ECM and BPM with the Alfresco One hybrid ECM product and the Alfresco Activiti workflow and BPM suite.  Continue Reading

• Location data adds context for Web personalization

  Location technologies can provide another layer of context for serving up Web personalization, but it may require updating systems and strategies.  Continue Reading

• Social media listening hasn't cleared predictive hurdles … yet

  Predictive insights could someday provide clear ROI for social media listening programs, but the analytic tools and business processes are not yet mature.  Continue Reading

• Predictive social analytics must clear data silo hurdles

  A combination of social media listening and analytics may someday provide predictive insights about trends and consumers, but siloed data remains an issue.  Continue Reading

• DAM software limits encourage à la carte solutions

  Companies often want a single interface for managing digital assets, but niche solutions for specific tasks remain the norm for highly specialized DAM software.  Continue Reading

• Usefulness trumps features when SharePoint training

  Persuading employees to embrace SharePoint can be a struggle. Training that emphasizes functionality over features can help.  Continue Reading

• Companies wield various technologies in going paperless

  In going paperless and digitizing processes, companies aren't striving to be eco-friendly. They’re trying to improve the way they work.  Continue Reading

• Cloud-based records management takes off

  While historically the discipline has been backward-looking, some organizations are embracing modernization -- and cloud-based records management.  Continue Reading

• New technologies take on records management challenges

  An explosion of information is forcing organizations to recycle their folders and go digital. But change won't come easy.  Continue Reading

• CIOs can't dismiss data management in the digital era

  CIOs are more than gatekeepers of technology, says CIO Brian Lillie. Now the goal is seamless data management inside and outside enterprises.  Continue Reading

• The 'killer use case' for collaboration software tools

  Are collaboration software tools moving beyond networking and engagement to customer service and real product innovation?  Continue Reading

• Is the future of ECM software in the cloud?

  Traditional enterprise content management has been woefully inadequate for user needs in the era of cloud and mobile. Can the market turn things around?  Continue Reading