Features

Features

• How Microsoft uses AI for RFP response management

  Microsoft's proposal team implemented Responsive's GenAI tool to automate RFP responses. The tool can quickly create first drafts, but it still requires human editing.  Continue Reading

• Enterprise search vs. federated search: Which to choose?

  Enterprise and federated search help employees find content. However, enterprise search retrieves internal data, whereas a federated approach pulls results from external sources.  Continue Reading

• Headless CMS vs. decoupled CMS: What's the difference?

  Both headless and decoupled CMSes support omnichannel publishing. Yet, headless systems have no native front end, whereas decoupled CMSes have an optional one.  Continue Reading

• How to choose the right document management system

  With numerous options to peruse, picking the right document management system requires a careful examination of its tools and features.  Continue Reading

• The top 5 content management trends in 2025

  AI technology continues to shape the content management market. It underpins top trends in 2025, like generative AI, agentic AI and predictive analytics.  Continue Reading

• 10 content collaboration platforms for enterprises in 2025

  Organizations must stay organized to boost efficiency. Content collaboration platforms can help, but business leaders must choose carefully to find one that best fits their needs.  Continue Reading

• OCR vs. IDP: What's the difference?

  OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies.  Continue Reading

• Compare information governance vs. records management

  Information governance focuses on the framework organizations follow to manage information, whereas records management centers around the lifecycle of digital and physical records.  Continue Reading

• How knowledge management benefits customer service

  As knowledge management helps employees and customers find answers, it can improve customer service. Benefits include effective self-service and increased customer satisfaction.  Continue Reading

• Knowledge management metrics: How to track KM effectiveness

  Measuring knowledge management effectiveness requires quantitative and qualitative data. Metrics like the balanced scorecard method can help organizations improve their strategies.  Continue Reading

• Benefits and challenges of a headless CMS

  Headless CMSes enable omnichannel publishing and improve front-end flexibility. Yet, these platforms can have steep learning curves and require skilled front-end developers.  Continue Reading

• Traditional CMS vs. headless CMS: What's the difference?

  Traditional CMSes let users design websites, yet they lack the flexibility of headless systems. Differences between these tools include purpose, architecture and ease of use.  Continue Reading

• The importance of ethics in information management

  Advancements in data collection and processing may tempt information management professionals to use as much customer data as possible. Yet, more data use means less privacy.  Continue Reading

• What does a knowledge manager do?

  Knowledge managers use technical skills to maintain knowledge base software and interpersonal skills to encourage employees to share best practices with each other.  Continue Reading

• 7 benefits of Microsoft SharePoint

  SharePoint offers a central repository where users can store and collaborate on business content. The tool's benefits include improved efficiency, scalability and compliance.  Continue Reading

• An overview of Microsoft SharePoint

  Microsoft offers on-premises and cloud versions of SharePoint to help organizations manage content. Core capabilities include collaboration, automation and data protection.  Continue Reading

• DXP vendors: More generative AI tools for websites to come

  Generative AI has given designers, marketers and digital experience leaders new tools to more quickly create better, tightly personalized websites. DXP vendors plan to deliver more.  Continue Reading

• Records vs. document management: What's the difference?

  Records and document management both help organizations share and use files, but these strategies have different goals, information, processes and systems.  Continue Reading

• How generative AI can improve knowledge management

  With generative AI, knowledge management teams can automate knowledge capture and maintenance processes. Explore how AI can improve knowledge management.  Continue Reading

• LMS vs. CMS: What's the difference?

  A CMS can fulfill general content publishing, editing and storage needs, while an LMS is better suited to a more specific HR and employee-oriented use case.  Continue Reading

• What does a knowledge champion do?

  Knowledge champions use communication and leadership skills to encourage their department or group members to adopt knowledge management best practices.  Continue Reading

• 4 important skills of a knowledge management leader

  KM programs need a leader who can motivate employees to change their routines. This leader needs a long-term mindset and the ability to translate KM ideas into business language.  Continue Reading

• What does a knowledge management leader do?

  Knowledge management teams often include IT professionals and content writers. But at the head, they need a central leader to make connections and guide people.  Continue Reading

• What are the benefits of a knowledge base?

  As a knowledge base lets customers and employees quickly find answers, it can boost an organization's customer satisfaction score and overall efficiency.  Continue Reading

• MAM vs. DAM: What's the difference?

  Digital asset management is the reigning champion of managing digital and multimedia assets. Now, media asset management offers the same, with more support for larger files.  Continue Reading

• PIM vs. DAM: What's the difference?

  PIM and DAM systems help retailers manage information, but they focus on different information types. PIM systems aggregate product details, whereas DAM systems store multimedia.  Continue Reading

• What is content collaboration? An in-depth guide

  Content collaboration covers the tools and processes used to work with others on content, regardless of the medium.  Continue Reading

• Top 4 SEO marketing challenges for 2023

  An organization's content must rank well on Google to drive website traffic. Yet, SEO marketers face barriers to this success, such as algorithm changes and underdeveloped AI.  Continue Reading

• The history and evolution of the paperless office

  From the advent of word processors to full-time remote work, the history of paperless offices reflects major technological innovations across the past four decades.  Continue Reading

• Content and collaboration advance from memex to metaverse

  Since World War II, content collaboration techniques have evolved from rudimentary visions of information sharing to today's knowledge management tools for the hybrid workforce.  Continue Reading

• Secure content collaboration is critical for remote work

  As remote and hybrid work become the new normal, secure content collaboration has become increasingly top of mind.  Continue Reading

• Tips and tools for remote content collaboration, deployment

  Organizations need remote content collaboration to ensure sensitive files and documents are secure, easily shareable among users and accessible as employees work remotely.  Continue Reading

• E-signature platforms strengthen document management's clout

  Companies in the throes of digital transformation find the e-signature process to be a major catalyst in automating their document management systems and smoothing workflows.  Continue Reading

• Top 6 tips to secure video meeting storage

  The rise in remote work caused an increase in video conference recordings from many virtual meetings. As a result, organizations must know how to store recordings securely.  Continue Reading

• Top 5 digital experience platforms of 2021

  Digital experience platforms are the next generation of web content management systems. Here are five top examples of DXPs for businesses to consider.  Continue Reading

• How to navigate video conference recording privacy

  Video conferences are convenient for companies whose employees are working remotely due to COVID-19, but now they must determine how to deal with recording and privacy concerns.  Continue Reading

• Baseball team digitizes media, uses AI to uncover metadata

  The San Francisco Giants' digitization and metadata tagging project helps the baseball organization revisit old content and deliver history to engage fans.  Continue Reading

• Headless CMS powers personalized, omnichannel e-commerce

  As the headless CMS gains steam, understand why e-commerce companies are the most likely ones to reap the benefits and what trends are driving its adoption.  Continue Reading

• SharePoint Syntex automatically uncovers document metadata

  AI can help organizations automatically uncover metadata and tag documents. Discover how Microsoft's SharePoint Syntex achieves this using machine learning and machine teaching.  Continue Reading

• Choosing the right collaboration suite for business

  Collaboration suites are an essential component of remote work, enabling teamwork throughout a distributed enterprise. Decide which option is best for your organization.  Continue Reading

• Media workflow management takes a page from DevOps, Agile

  Taking lessons from software development methods, agile content collaboration and management tools promote speed, flexibility and teamwork in digital media workflows.  Continue Reading

• Health and wellness business reviews use of Salesforce CMS

  Zenovate pivoted from offering in-person massages to prerecorded yoga videos while the COVID-19 pandemic continues to rage. Learn how the company used Salesforce's CMS to do so.  Continue Reading

• HubSpot enterprise CMS helps midmarket maintain websites

  HubSpot launches new web content management system, offering a drag-and-drop page builder for noncoders and the ability for businesses to consolidate their website accounts into one.  Continue Reading

• Enterprise search software comparison

  Enterprise search has always been both a necessity and a challenge, and vendors have sought to bring improvements to the market by adding AI to their products. Here's an overview.  Continue Reading

• Get to know 4 workflow automation tools

  Workflow automation can benefit businesses by making manual processes digital, giving employees more time to work on other tasks. Learn more about workflow automation tools.  Continue Reading

• 4 digital transformation terms to know

  As technology evolves, businesses have no choice but to follow. Digital transformations are inevitable in order to keep customers and employees satisfied.  Continue Reading

• Businesses shift from ECM to content services platforms

  Many organizations are making the shift to content services platforms, as it creates a digital workplace, making files accessible to employees both inside and outside the office.  Continue Reading

• Employee engagement necessary for digital transformation projects

  With four generations of employees in the workplace and confusion about projects, technology adoption efforts can fall flat. Here's how you can reach your workforce.  Continue Reading

• Salesforce CMS now generally available

  Salesforce now offers a content management system among its myriad of products. But the question remains of whether it will directly compete with CMSes it offers integrations with.  Continue Reading

• AI CMS workflows create up close and personal experiences

  Incorporating AI into the basic building blocks of CMS workflows optimizes content creation and preparation to personalize interactions with customers over multiple channels.  Continue Reading

• 8 steps to building a website taxonomy

  Building a website taxonomy can help make website content better categorized and more easily searchable by users. Here are eight steps to building your own website taxonomy.  Continue Reading

• SEC's iXBRL requirements met with optimism -- and trepidation

  Compliance with the SEC's new Inline XBRL requirements will change financial reporting processes. The benefits are there, but not everyone is optimistic about the change.  Continue Reading

• NLG tools powered by AI energize, customize, optimize content

  Though in its early stages, natural language generation automates content collaboration platforms to streamline employee communications and personalize customer engagement.  Continue Reading

• Rise of headless CMS: Businesses move away from traditional WCM

  Traditional web content management dominates the market, but as mobile and voice channels become increasingly important, companies opt for headless content management.  Continue Reading

• How cloud services can empower the future of work

  The Akumina Employee Experience Platform and Templafy show how cloud services are changing the way employees work, whether the workplace is a ballpark or a traditional office.  Continue Reading

• E-commerce information systems, content management join forces

  Content management to power e-commerce systems takes on greater importance in personalizing customer engagement by aligning processes, data and tools in unified platforms.  Continue Reading

• 9 killer use cases for CMS blockchain

  Uses for blockchain technology in content management and social media exist largely in the realm of the theoretical. But there's a lot of potential for authenticating content.  Continue Reading

• Securing content as cloud environments proliferate

  Content security requires strategies for enterprise content management systems -- and that goes double for a cloud-based CMS. Mixed on-premises and cloud environments add a tech twist.  Continue Reading

• How Mediavine succeeded with cloud digital asset management

  Mediavine, an ad management company, has cut web hosting costs by using a SaaS content management platform to store, edit, and manipulate images and video.  Continue Reading

• Google, WordPress develop a CMS for news

  Google is funding a WordPress-based content management system aimed at helping small news publishers juggle the demands of publishing news both in print and online.  Continue Reading

• Personalization technology can both help, hurt CX strategy

  Technology makes it easier for organizations to personalize content for online prospects. But brands need to make sure they don't get too personal and push away potential buyers.  Continue Reading

• Open source search engines attract developers

  The enterprise search market is evolving and offering new options, such as open source and AI. Discover the benefits of these platforms and how companies are using them.  Continue Reading

• Successful chatbot content strategies rely on tools, AI

  Chatbots aren't a panacea curing customer support issues. Organizations must hone their content quality, organization and management to create successful bots.  Continue Reading

• 2019 trends in content management: Personalization, AI

  AI, personalization, open services platforms and vendor wars, content management software industry observers say, will be the top trends in 2019.  Continue Reading

• Which is the best ECM application for your business?

  Examine the top commercial and open source ECM software to help you determine which product is best for your organization.  Continue Reading

• SharePoint features elevate Microsoft DMS in market

  With new SharePoint features, Microsoft sets its sights on the document management space, which it has historically left to other vendors.  Continue Reading

• Payless ShoeSource switches digital asset management tools

  A new DAM tool from Cloudinary helps the shoe seller get ready for the holiday shopping rush by automating the management of images on customer-facing websites.  Continue Reading

• Cloud collaboration benefits the future of work

  The future of work relies on cloud collaboration abilities to keep employees and content connected, both inside and outside brick-and-mortar buildings.  Continue Reading

• Five ways ECM software can benefit your organization

  Think your business needs content management tools? Here are five use cases illustrating how ECM software addresses common compliance and management challenges that companies face.  Continue Reading

• HubSpot CMS targets WordPress users with stand-alone product

  With the growing importance of customer experience personalization, HubSpot is offering its CMS as a stand-alone product to help customers' web businesses.  Continue Reading

• Content management tools address digital content challenges

  With the digital content explosion and increasing mandates come the need to manage all those files. ECM tools do just that and more, ever evolving to meet changing business needs.  Continue Reading

• M-Files QMS implementation helps Farbest Brands wrangle docs

  Farbest Brands spent years shopping for technology that would foster compliance with the Food Safety Modernization Act of 2011. It finally settled on a quality management system.  Continue Reading

• Box takes on OpenText, Microsoft as enterprise content hub

  Enterprise content management platforms will become the single source of truth for knowledge for desktop and mobile devices. Box hard-charges bigger competitors to win that spot.  Continue Reading

• AI-assisted image and video search is next content frontier

  You can search text, but it's harder to catalog images and video. New tools are automating those processes at the enterprise level.  Continue Reading

• Nuxeo among new wave of content services platform vendors

  An Indigenous-led organization is preserving British Columbia's native languages with the help of a newer type of content management platform that's designed to handle multiple content formats.  Continue Reading

• Customers, vendors differ on digital transformation definition

  Digital transformation may be the talk of the analyst sphere and the marketing domain, but people using the technology aren't necessarily thinking in those terms.  Continue Reading

• Acquia methodically bridges enriched content and e-commerce

  The company launched Commerce Manager to integrate enriched content with e-commerce systems and earlier established a technology partnership with Magento.  Continue Reading

• Future of collaboration technology: More Slack and AI, less email

  Companies have moved beyond messaging and email to Slack, Teams and even AI-powered scheduling and voice recognition. Are you ready for collaboration hubs and virtual assistants?  Continue Reading

• Content, data services enable digital workplace transformation

  There's a lot of tech behind digital workplace transformations: middleware, application modernization, content and data services. Done right, it enables work-from-anywhere models.  Continue Reading

• GDPR for marketing: What U.S. content management execs need to know

  Digital experience encompasses your brand presence on the web -- all of its targeted content, personalized marketing and customer interactions. Get your DX GDPR act together.  Continue Reading

• E-signature software market caters to contract-heavy industries

  How do electronic signature tools from DocuSign, eSignLive, Adobe Sign, SignNow and SignEasy stack up? A G2 Crowd expert helps us sort through the field.  Continue Reading

• Leading brands see the need for personalized content

  Content personalization continues to expand within companies as maturing technologies make it a viable marketing option for customer engagement strategies.  Continue Reading

• Cloud content management system improves page load speeds

  Digital asset management remains in-house for most media companies. A cloud offering for video, image storage and editing helps Concourse Media better serve users on many devices.  Continue Reading

• Microsoft OneNote goes mainstream after long adolescence

  More than a dozen years after its initial release, is Microsoft OneNote finally poised for mainstream content and collaboration market success?  Continue Reading

• New technologies take on records management challenges

  An explosion of information is forcing organizations to recycle their folders and go digital. But change won't come easy.  Continue Reading

• Is the future of ECM software in the cloud?

  Traditional enterprise content management has been woefully inadequate for user needs in the era of cloud and mobile. Can the market turn things around?  Continue Reading

• Enterprise collaboration tool evangelist brings ROI to business suite

  Dawn Lacallade is an enterprise collaboration tool evangelist. And she knows the secret sauce for successful social networking initiatives.  Continue Reading

• ECM project ushers in BPM at Rehmann Financial

  An enterprise content management project to eliminate paper and shore up compliance morphed into a business process management initiative.  Continue Reading

• Knowledge management strategy helps gas company retain worker know-how

  Pacific Gas and Electric shares advice on how to hold on to institutional knowledge when highly experienced workers hit retirement age.  Continue Reading

• Five best SharePoint troubleshooting tips

  Got some gripes with SharePoint? Learn what some of the biggest issues are and how to fix them  Continue Reading

• Top free SharePoint utilities and tools for enterprises

  Are you on a tight budget? Download these handy tools and utilities for free to fill in SharePoint functionality gaps.  Continue Reading