Features

Features

Knowledge management strategy

• Knowledge bases benefit customer service, call center training

  Knowledge bases provide call center agents with training documents and answers to frequently asked questions as they continue to work from home, handling high call volumes.  Continue Reading

• AI CMS workflows create up close and personal experiences

  Incorporating AI into the basic building blocks of CMS workflows optimizes content creation and preparation to personalize interactions with customers over multiple channels.  Continue Reading

• E-commerce information systems, content management join forces

  Content management to power e-commerce systems takes on greater importance in personalizing customer engagement by aligning processes, data and tools in unified platforms.  Continue Reading

• Successful chatbot content strategies rely on tools, AI

  Chatbots aren't a panacea curing customer support issues. Organizations must hone their content quality, organization and management to create successful bots.  Continue Reading

• HubSpot CMS targets WordPress users with stand-alone product

  With the growing importance of customer experience personalization, HubSpot is offering its CMS as a stand-alone product to help customers' web businesses.  Continue Reading

• Augmented reality devices speed van repairs at Volkswagen U.K.

  Augmented reality headsets for garage mechanics speed collaboration between repair shops and experts in the home office to solve difficult mechanical issues.  Continue Reading

• Acquia methodically bridges enriched content and e-commerce

  The company launched Commerce Manager to integrate enriched content with e-commerce systems and earlier established a technology partnership with Magento.  Continue Reading

• Leading brands see the need for personalized content

  Content personalization continues to expand within companies as maturing technologies make it a viable marketing option for customer engagement strategies.  Continue Reading

• A personalization engine comparison: Acquia, Evergage, and Google

  A personalization engine can help provide a better customer experience. Expert Geoff Bock helps break down the differences between Acquia Lift, Evergage and Google Optimize.  Continue Reading

• Inside Cosabella's digital marketing transformation

  Before choosing AI technology to transform its digital marketing efforts, Cosabella reshaped its organizational structure and brand message to get the most out of its new software.  Continue Reading

• What's next for workplace collaboration?

  Workplace collaboration tools are becoming an integral part of efficient teamwork -- and the software is finally catching up.  Continue Reading

• Examining the top offerings in the WCM platform marketplace

  Once you've decided that a WCM platform is right for your business, it's time to decide which to choose. Expert Geoffrey Bock discusses the leaders in today's crowded marketplace.  Continue Reading

• Is the Sitecore Experience Platform right for your WCM needs?

  The Sitecore Experience Platform is web content management software that provides organizations with a variety of tools for creating and managing digital content and experiences.  Continue Reading

• Does the Episerver Digital Experience Cloud fit your WCM needs?

  Episerver Digital Experience Cloud offers users a responsive design-based web content management platform with tools for creating and managing digital content.  Continue Reading

• Manage your digital content using the OpenText WEM platform

  OpenText Web Experience Management (WEM) provides users with tools for creating and managing digital content and delivering personalized digital experiences.  Continue Reading

• What features should you look for when choosing a WCM platform?

  Choosing a WCM platform for your business can be a challenging task. We detail the important capabilities and features you should look for to maximize your return on investment.  Continue Reading

• How does a WCM platform position your organization to succeed?

  Enterprises today need an efficient way to produce and deliver their content, and a WCM tool is an excellent place to turn. Find out if a WCM platform fits your business needs.  Continue Reading

• WCM software evolves to help improve changing digital experiences

  Managing a website can be challenging for nontechnical users. WCM software allows you to focus more on creating and publishing quality content and less on design and layout.  Continue Reading

• Companies wield various technologies in going paperless

  In going paperless and digitizing processes, companies aren't striving to be eco-friendly. They’re trying to improve the way they work.  Continue Reading

• The 'killer use case' for collaboration software tools

  Are collaboration software tools moving beyond networking and engagement to customer service and real product innovation?  Continue Reading

• Can DAM software make or break your Web strategy?

  As companies try to hone customer relationships online and via other channels, digital asset management software can be central to such efforts.  Continue Reading

• How mature are social media listening tools?

  Even with social media listening tools, managing a company's presence in social channels is difficult. Have monitoring tools matured enough?  Continue Reading

• Content is power behind managing the customer experience

  There are different ways to deliver content for managing the customer experience, but it's essential to use the right ones for successful CEM.  Continue Reading

• For effective customer experience management, rethink WCM

  Organizations that are serious about customer experience management may need to rethink their approach toward Web content management.  Continue Reading