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Bring yourself up to speed with our introductory content.
How automated content tagging improves findability
Companies that use AI to automatically tag their metadata can improve findability of content across the entire organization. AI tagging vendors can help businesses get started. Continue Reading
What is information management vs. knowledge management?
There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people. Continue Reading
How businesses can best build a WordPress knowledge base
A WordPress knowledge base can be useful for companies that want an easy-to-use and customizable product with many plugins that also connects with other systems. Continue Reading
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Content collaboration tools streamline digital media workflows
Content collaboration reaches beyond the simple storage and sharing of files to promote better teamwork, easier content searches and smoother workflows. Continue Reading
Consider these electronic signature best practices
Some tips to think about when creating an e-signing process include cataloging documents requiring signatures, building user stories and determining necessary software features. Continue Reading
Test yourself on the differences between SharePoint and OneDrive
Businesses use Microsoft SharePoint and OneDrive capabilities for a number of reasons. Test your knowledge on the differences between SharePoint and OneDrive.Continue Reading
Microsoft MyAnalytics
Microsoft MyAnalytics, formerly Delve Analytics, is an application designed to help employees and their managers gain insight into how workers spend their time, with the goal of optimizing tasks and making them more efficient.Continue Reading
content sprawl
Content sprawl is a condition of an organization’'s content assets in which proliferation and unmanaged growth have led to an unwieldy mass that is difficult to manage.Continue Reading
enterprise content management (ECM)
Enterprise content management (ECM) is a set of defined processes, strategies and tools that allow a business to effectively obtain, organize, store and deliver critical information to its employees, business stakeholders and customers.Continue Reading
What is a SharePoint document conversation?
Businesses that move to SharePoint Online may not be making the most of the migration. One feature that is gaining popularity is SharePoint document conversations.Continue Reading
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4 digital transformation terms to know
As technology evolves, businesses have no choice but to follow. Digital transformations are inevitable in order to keep customers and employees satisfied.Continue Reading
Microsoft Power Platform
Microsoft Power Platform is a term used as a collective for three Microsoft applications.Continue Reading
5 tips to avoid content sprawl when using Microsoft Teams
Businesses should heed this advice when rolling out Microsoft Teams to avoid content sprawl and ensure users can easily find the content they seek.Continue Reading
AI optimizes content management workflows, personalizes CX
AI is poised to revolutionize content management workflows, bringing order to enterprise documents, greater insights into unstructured data and delight to customers.Continue Reading
3 things to learn before considering blockchain integration
Paul Swider, CTO at RealActivity LLC, discusses how to use blockchain technology to increase the security and usefulness of transaction software during a presentation at SPTechCon 2019.Continue Reading
5 steps to complete a SharePoint Online migration
Microsoft Office 365 MVP David Drever discusses SharePoint Online migration tips for an easy transition during the SPTechCon user conference in Boston.Continue Reading
How can businesses use shoppable content?
Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.Continue Reading
content management system (CMS)
A content management system (CMS) is an application program for creating and managing digital content in a collaborative environment.Continue Reading
8 steps to building a website taxonomy
Building a website taxonomy can help make website content better categorized and more easily searchable by users. Here are eight steps to building your own website taxonomy.Continue Reading
Digital transformation technologies power CX makeovers
Businesses use many tools to effect digital transformation. Learn how organizations use these tools to improve CX and digital experience, while getting a leg up on the competition.Continue Reading
How do you choose an e-commerce platform to integrate with a CMS?
Before choosing an e-commerce system, companies need to identify their business objectives and determine what capabilities they need to add to their CMS.Continue Reading
What is the role of AI in enterprise search?
Enterprise search employs AI to enrich content, identify objects and organization information, and its use is becoming mainstream in the corporate world.Continue Reading
How can analytics improve content management?
Analyzing customer data and behavior using tools such as Google Analytics provides content managers with insight into the kind of content that site visitors want.Continue Reading
Business objects are the future of content services platforms
The focus of enterprise content management must shift from a CSP-based approach to a business object services model in order to meet business needs.Continue Reading
5 unusual ways to use AI in content management
AI offers great opportunity for enhancing enterprise content management. Here are some more unusual use cases for AI that businesses should also consider.Continue Reading
OCR (optical character recognition)
OCR (optical character recognition) is the use of technology to distinguish printed or handwritten text characters inside digital images of physical documents, such as a scanned paper document.Continue Reading
E-commerce content management systems power personalization
Today's customers expect an engaging, personalized experience, even when shopping online. Learn how an e-commerce-ready CMS can point enterprises in the right direction.Continue Reading
5 steps to integrate a content personalization engine into a CMS
Customer experience is a top focus in the business world today, and personalized content can go a long way toward delivering that exceptional experience.Continue Reading
digital workplace
The digital workplace is the concept that businesses should use digital transformation (DX) to align technology, employees and business processes to improve operational efficiency and meet organizational goals.Continue Reading
Content services and archiving records: It's complicated
Content services complicate archiving. Microservices render records dynamically for many devices, while an archive should be a static rendering that outlives present data systems.Continue Reading
8 ways to make the most of OneDrive file sharing tools
More and more organizations are using OneDrive for enterprise content collaboration. Read how Microsoft's collaboration tool can fit into your daily workflow.Continue Reading
How do content managers deploy cloud content services?
Using either integrated content tech stacks or separate applications with common APIs, cloud content services dip into data repositories and render content for disparate audiences.Continue Reading
Personalized content solidifies the customer experience
Today's customers expect customized, curated digital experiences. Learn how to deliver what customers need and stay ahead of the competition.Continue Reading
Create a winning personalized customer journey
Web content management platforms, customer data platforms and matchmaking can all help companies create and implement a personalized customer journey savvy consumers demand.Continue Reading
right to be forgotten
The right to be forgotten is the concept that individuals have the civil right to request that personal information be removed from the Internet.Continue Reading
How to make an inevitable SharePoint 2010 migration painless
Don't get caught off guard by Microsoft's eventual retirement of its SharePoint 2010 CMS. Prepare for the inevitable with these tips on the migration process.Continue Reading
Test your knowledge of headless CMS
Do you know the difference among traditional, decoupled and headless CMS? Test your knowledge of web content management systems with this quiz.Continue Reading
digital customer experience delivery platform (DCED platform)
A digital customer experience delivery platform is software that helps create, manage and measure cross-channel digital customer experiences.Continue Reading
5 crucial WCM capabilities you can't live without
Web content management systems should be able to do more than create and publish web content. Use this checklist to ensure that your WCM system can keep up with today's content needs.Continue Reading
digital experience (DX)
Digital experience (DX) is the combination of interactions and overall sentiment that consumers have with an organization's digital touchpoints.Continue Reading
Open source search engines attract developers
The enterprise search market is evolving and offering new options, such as open source and AI. Discover the benefits of these platforms and how companies are using them.Continue Reading
Microsoft Power BI
Microsoft Power BI is a business intelligence platform that provides nontechnical business users with tools for aggregating, analyzing, visualizing and sharing data.Continue Reading
How to set up SharePoint Online in 9 steps
CIOs need to continually monitor and adapt to SharePoint Online's changes, avoiding common pitfalls to ensure a successful and effective rollout of the platform.Continue Reading
Microsoft Flow
Microsoft Flow, now called Power Automate, is cloud-based software that allows employees to create and automate workflows and tasks across multiple applications and services without help from developers.Continue Reading
5 tips for how to build a SharePoint intranet site
While enterprise users can be hesitant to switch to a SharePoint intranet site, there are many steps that SharePoint administrators can take to control and curate the content that end users are exposed to.Continue Reading
cloud content management
Cloud content management is the process of collecting, delivering, retrieving, governing and managing information within a cloud-based hosting environment.Continue Reading
content services platform
A content services platform is cloud-based SaaS software that enables users to create, share, collaborate on and store text, audio and video content.Continue Reading
Microsoft SharePoint
Microsoft SharePoint is a document management and collaboration platform that helps companies manage archives, documents, reports and other content that is vital to the business process.Continue Reading
Digital transformation benefits follow a not-so-fast track
Choosing among the many digital transformation strategies in the content management sphere is not easy but can pay off when they're well-conceived and rolled out.Continue Reading
Digital transformation hinges on information governance policies
Data governance is an important part of any digital transformation plan. The trick is to lead with the governance tools that ensure the digitization strategy is a success.Continue Reading
Is it easy to migrate from PerformancePoint to Power BI apps?
Organizations like to use PerformancePoint as a way for users to interact with visualizations, but it doesn't work with Power BI apps, which can be a problem.Continue Reading
e-signature
An e-signature (electronic signature) is a digital version of a traditional pen and ink signature.Continue Reading
SharePoint farm
A SharePoint farm is a collection of servers that work in concert to provide a set of basic SharePoint services to support a single site.Continue Reading
Five considerations for integrating SharePoint and OneDrive
Microsoft is encouraging users to integrate OneDrive for Business and SharePoint in lieu of turning to off-premises options, like Box and Dropbox. Find out why.Continue Reading
CMS analytics arms businesses with a strategic planning edge
Content analytics for CMSes mines business value from free text in data lakes, so it's time to go prospecting for gold with this advanced technology.Continue Reading
As users and technology drive the future of ECM, can vendors keep up?
Changing user needs have pushed enterprise content management platforms beyond their initial uses. An expert looks at how ECM has changed and what's ahead.Continue Reading
Top 8 reasons why SharePoint Online implementation plans fail
Lessons learned from SharePoint Online implementation plan failures can help yours be a success.Continue Reading
Justify investments in digital asset management tools to your CFO
DAM projects require capital, and they take a lot of bandwidth to set up and evangelize to front-line users. Here are benefits the higher-ups can understand.Continue Reading
When should you use an electronic signature vs. digital signature?
Most people think the terms e-signature and digital signature are interchangeable, but an electronic signature differs from a digital signature in critical ways.Continue Reading
Multidimensional WCM systems are no longer typecast
Determining the features an organization needs in its WCM system can be intimidating. We break down the features and capabilities of the choices available today.Continue Reading
Three BI dashboard best practices you need to know
As companies struggle with BI integration, Microsoft has figured out the magic formula with its Power BI dashboard. Here are the three BI dashboard best practices you should follow.Continue Reading
Artificial intelligence meets enterprise collaboration systems
Artificial intelligence has entered the world of enterprise collaboration. Learn more about how Microsoft, Salesforce and Oracle are folding AI into collaboration.Continue Reading
decoupled CMS (content management system)
Pioneered, in the early 2000s, decoupled CMS is an approach to web application deployment for enhancing the performance and security of WCM systems.Continue Reading
headless CMS (headless content management system)
A headless content management system (CMS) delivers back-end capabilities for editing, organizing and storing all types of digital information, without regard to how that content is published, displayed or used.Continue Reading
Microsoft Cloud Hybrid Search Service Application
Microsoft Cloud Hybrid Search Service Application is a hybrid enterprise search capability that enables organizations to search both on-premises and cloud-based data repositories without generated siloed results.Continue Reading
Sentiment analysis software takes social media monitoring to new level
You might just now be reading about sentiment analysis tools for social media, yet software implementation promises deeper customer insights that drive sales and marketing.Continue Reading
Guide to easing the migration to Office 365
If you're considering a SharePoint-to-Office 365 migration, this guide can help ease the transition, with insights into moving to the cloud and tackling licensing questions.Continue Reading
What to consider when choosing enterprise collaboration tools
As collaboration needs grow, more options are beginning to sprout up. Here are the features to think about when selecting the enterprise collaboration tools for your organization.Continue Reading
Proliferating enterprise collaboration tools reshape the workplace
Workplace collaboration software isn't just about convenient employee chat options. It's making employees and external partners more productive.Continue Reading
Microsoft Office Delve
Microsoft Delve is a discovery and collaboration tool within Office 365 that uses machine learning to help users work more efficiently.Continue Reading
Digital transformation strategy guide: From e-fax to AI
Companies continue to shred their paper-based systems for digitization, from e-fax and e-signature tools to full cloud suites and AI tools for content personalization.Continue Reading
How the right WCM system can propel your business to web success
This guide examines how structured web content management can benefit your organization and which vendors offer a WCM system with tools and services that meet your needs.Continue Reading
digital asset management (DAM)
Digital asset management (DAM) is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions. Rich media assets include images, video, audio and other multimedia content.Continue Reading
web content management system (WCMS)
A web content management system (WCMS) is a set of tools that can be used by nontechnical users to organize and manage digital information on websites.Continue Reading
semantic network (knowledge graph)
A semantic network is a knowledge structure that illustrates how concepts are related to one another and how they interconnect.Continue Reading
Five steps for designing an effective BI dashboard
The BI dashboard can be a very useful tool for data engagement if the dashboard is designed and used effectively. Here are five tips to ensure you're optimizing your dashboard.Continue Reading
Note to IT execs: AI technology is part of your future
IT executives will best position themselves for change by embracing artificial intelligence. Expert Reda Chouffani shares three ways AI is being used by organizations.Continue Reading
Microsoft SharePoint 2013
SharePoint 2013 is a collaboration platform that offers a simplified user experience and enterprise social media capabilities.Continue Reading
Microsoft SharePoint Framework
Microsoft SharePoint Framework is a new development model and set of tools to build on top of Microsoft SharePoint, a content management and ...Continue Reading
Microsoft Sway
Microsoft Sway is a presentation tool in Microsoft’s Office suite of its business productivity apps. Sway is designed as a more flexible tool that could...Continue Reading
search engine marketing (SEM)
Search engine marketing (SEM) is an approach to advertising that helps companies' content rank higher in search engine queries.Continue Reading
taxonomy
Taxonomy is the science of classification according to a predetermined system, with the resulting catalog being used to provide a conceptual framework for discussion or analysis.Continue Reading
How can content producers capitalize on Google micro-moments?
Here are the three steps content producers and publishers need to take to ensure effective delivery of Google micro-moments.Continue Reading
Using social media so your brand awareness strategy strikes it hot
Social networks have provided visibility for companies and celebrities alike. Here's the secret sauce on using social media to craft a brand awareness strategy.Continue Reading
Register for AIIM's Certified Information Professional certification
AIIM has resurrected its Certified Information Professional certification, and you can register for it now.Continue Reading
SharePoint sprawl
SharePoint sprawl occurs when end users create a new site to categorize content that could have been stored in an existing site, or categorize content poorly so it's difficult to find later on.Continue Reading
information rights management (IRM)
Information rights management (IRM) technologies help control, secure and manage content from unwanted access.Continue Reading
Slack software
Slack software is a cloud-based collaboration software suite. Originally founded in 2009 as a chat tool for a now-defunct gaming technology, Slack has gained currency among enterprises and is broadening into a collaboration platform with ...Continue Reading
Microsoft PowerApps
Microsoft PowerApps enables developers and nontechnical users to build mobile applications from selectable templates without having to know code, and to host these apps on Microsoft Azure.Continue Reading
Five tips for a foolproof content security policy
Content security policies that are too restrictive are destined to fail. These surefire tips will help you secure documents without impeding productivity.Continue Reading
content-based security (asset-based security)
Content-based security, also known as asset-based security, is a gerneral term for security features that are embedded within enterprise content. Content-based security is a departure from traditional enterprise content management security measures ...Continue Reading
paperless office
Paperless office is an umbrella term for business practices that improve the workplace by reducing reliance on paper.Continue Reading
Is Microsoft Delve Iron Man's Edwin Jarvis? No way
Rolled out with some fanfare in 2015, Microsoft Delve has yet to make good on its vision.Continue Reading
Microsoft Office 365 Groups
Microsoft Office 365 Groups is a cloud collaboration feature for communication, coordinating group efforts and exchanging information.Continue Reading
Cloud and mobile drove content management trends in 2015
Cloud and mobile fill expanding roles for Enterprise Content Management.Continue Reading
The future of SharePoint development is SharePoint Online
In a reversal from Microsoft's previous modus operandi, it will now focus its feature customization in its cloud-based version of SharePoint, not its on-premises version.Continue Reading
Machine learning can fuel smarter online experiences
Machine learning is poised to improve online experiences for enterprises, but that will likely require investment in knowledge mapping and information architecture.Continue Reading
Will a single cloud platform ever meet all business needs?
While companies have moved data and applications to the cloud, there is no single cloud platform that promises to suit all their needs.Continue Reading
vanity URL (vanity uniform resource locator)
A vanity uniform resource locator is a truncated URL that extends an organization's brand.Continue Reading
clickbait
Clickbait is a negative term that describes links to frivolous content whose only goal is to improve the original web page's clickthrough rate.Continue Reading