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Customer service and call center knowledge management software

• Proliferating enterprise collaboration tools reshape the workplace

  Workplace collaboration software isn't just about convenient employee chat options. It's making employees and external partners more productive. Continue Reading

• Workplace collaboration tools aren't a nice-to-have anymore

  Workplace collaboration software isn't just about convenient employee chat options. It's making employees and external partners more productive. Continue Reading

• Modernizing business collaboration software from the inside out

  While business collaboration software often focuses on internal challenges, enterprises must also find ways to bring global, mobile and external collaboration into the fold and create unified processes. Continue Reading

• Five social media rules to encourage success

  In social business, everyone’s an expert these days -- even the frauds. But what are some of the social media rules that could make the difference between success and failure? Continue Reading

• Creating a social media strategy: How to get it right

  Enterprises are increasingly creating social media strategies. But misunderstanding which social platform suits which audience can spell disaster. Continue Reading