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Customer service and call center knowledge management software

AI optimizes content management workflows, personalizes CX

AI is poised to revolutionize content management workflows, bringing order to enterprise documents, greater insights into unstructured data and delight to customers. Continue Reading
Proliferating enterprise collaboration tools reshape the workplace

Workplace collaboration software isn't just about convenient employee chat options. It's making employees and external partners more productive. Continue Reading

While minor injuries are on the decline in the construction industry, the rate of fatalities has remained flat, and BI could be a...

Polls and predictive analytics models are improved in 2020 after the failure to accurately predict the outcome of the 2016 ...

Enhancements to Insight Advisor, an AI-powered chatbot that helps users make decisions based on their data, are at the core of ...

Limited resources and a shift to remote learning have shown the inequalities across school districts when it comes to data ...

Aerospike updates connectors for popular data query and event streaming tools, including Kafka, Spark, Pulsar and soon Presto, ...

Snowflake goes public in a big way on the New York Stock Exchange, raising more than $3 billion as enterprises increasingly move ...

Infor general manager Rod Johnson discusses the company's strategy for delivering its Infor CloudSuite ERP systems, and why it's ...

Threats to supply chain security have increased in the wake of COVID-19. Learn what they are and how you can defend your ...

The Infor CloudSuite approach includes industry-specific functionality intended to make cloud ERP implementations more efficient ...

This handbook looks at what Oracle Autonomous Database offers to Oracle users and issues that organizations should consider ...

Oracle Autonomous Database can automate routine administrative and operational tasks for DBAs and improve productivity, but ...

Oracle co-CEO Mark Hurd's abrupt death at 62 has put the software giant in the position of naming his replacement, and the ...

SAP intelligent RPA works with the SAP ecosystem to help automate time-consuming processes. Learn what intelligent RPA is, how ...

The AWS approach for migrating SAP systems to the public cloud doesn't emphasize a move to S/4HANA but enables customers to go at...

SAP is making language for documentation, training materials and user interfaces and on websites more inclusive.

Good database design is a must to meet processing needs in SQL Server systems. In a webinar, consultant Koen Verbeeck offered ...

SQL Server databases can be moved to the Azure cloud in several different ways. Here's what you'll get from each of the options ...

In this book excerpt, you'll learn LEFT OUTER JOIN vs. RIGHT OUTER JOIN techniques and find various examples for creating SQL ...