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• Knowledge bases benefit customer service, call center training

  Knowledge bases provide call center agents with training documents and answers to frequently asked questions as they continue to work from home, handling high call volumes. Continue Reading

• How to manage unstructured data using an ECM system

  Enterprise content management systems are the most common system in which businesses manage unstructured data, which includes documents, spreadsheets, and audio and video files. Continue Reading

• Adobe Sign business workflows bypass COVID-19 restrictions

  Adobe Sign's automated digital processes help businesses transition from in-person pen-and-paper signings to e-signature processes amid lockdowns and social distancing. Continue Reading

• Media workflow management takes a page from DevOps, Agile

  Taking lessons from software development methods, agile content collaboration and management tools promote speed, flexibility and teamwork in digital media workflows. Continue Reading

• What the CCPA means for content security

  Now that the CCPA is in full effect, businesses must adjust their processes to better protect content. Organizations should prioritize security to avoid fines. Continue Reading

• What to consider when developing a corporate taxonomy

  Finding information efficiently within a company is key for user productivity. Businesses should develop an enterprise search strategy to improve content navigation and discovery.Continue Reading

• 4 cloud ECM best practices for businesses to heed

  Employing cloud-based security, using team collaboration tools, and creating a system for naming and tagging files are necessary to manage content across a distributed enterprise.Continue Reading

• Get to know key features of content services platforms

  A content services platform is more than a database -- it is an intelligent information engine. Organizations should be familiar with all the features of the CSP.Continue Reading

• What to consider with the digitization of business processes

  Many companies want to go digital, but they shouldn't abandon physical paper. Not everyone can digitize quickly, so it's important to accommodate them in a digital transformation.Continue Reading

• How businesses can optimize data-driven content creation

  The amount of content available on the internet grows every day. It is important for businesses to use data to make sure their content reaches the intended audience.Continue Reading

• 7 Microsoft SharePoint alternatives to consider

  While SharePoint offers many capabilities, a business may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider.Continue Reading

• Consider content first in a digital transformation

  Organizations should think about content and where it will live at the beginning of any digital transformation to avoid headaches and extra work down the road.Continue Reading

• enterprise content management (ECM)

  Enterprise content management (ECM) is a set of defined processes, strategies and tools that allow a business to effectively obtain, organize, store and deliver critical information to its employees, business stakeholders and customers.Continue Reading

• Businesses shift from ECM to content services platforms

  Many organizations are making the shift to content services platforms, as it creates a digital workplace, making files accessible to employees both inside and outside the office.Continue Reading

• Personalization engines help engage and retain customers

  Content personalization is essential to getting the right material to the right customers. Here are some personalization engines that can help you better target your content.Continue Reading

• Top 5 Office 365 skills for SharePoint administrators

  Microsoft SharePoint administrators need to branch out in their Office 365 skill set to support products tightly integrating with the file sharing and collaboration platform.Continue Reading

• Box cloud content management helps simplify digital work

  Box currently has three main areas of focus: integration with enterprise applications, content security and collaboration. The aim is to help companies avoid content fragmentation.Continue Reading

• Employee engagement necessary for digital transformation projects

  With four generations of employees in the workplace and confusion about projects, technology adoption efforts can fall flat. Here's how you can reach your workforce.Continue Reading

• 5 tips for designing a personalization strategy

  Companies using digital need some kind of personalization strategy to succeed. These five tips will help you use personalization engines to improve content management processes.Continue Reading

• How can businesses use shoppable content?

  Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.Continue Reading

• 4 tips for migrating ECM to the cloud

  Outdated ECM systems use a lot of resources, and neglect can render them almost useless. By migrating to the cloud, businesses might be able to avoid such problems in the future.Continue Reading

• 8 steps to building a website taxonomy

  Building a website taxonomy can help make website content better categorized and more easily searchable by users. Here are eight steps to building your own website taxonomy.Continue Reading

• 5 reasons why businesses continue to see the value of SharePoint

  Though Microsoft has added new features to Office 365 -- replacing some SharePoint functions -- many businesses still choose to cling to the legacy system.Continue Reading

• 5 tips to improve personalization with machine learning

  Personalization engines use machine learning to optimize content for individual customers. Here are some tips on how your business can improve personalization.Continue Reading

• 3 ways snackable content creates relevant digital experiences

  Businesses can deliver snackable content through contextual commerce, content as a service and digital twinning to create innovative digital experiences.Continue Reading

• 5 steps for digital workplace transformation

  Organizations each have their own challenges in a digital workplace transformation. Here are five tips for a smooth transition toward that digital experience.Continue Reading

• Make the most of data governance capabilities in Office 365

  According to a survey of Microsoft users, many companies are not using the data governance tools available in Office 365. John Peluso, CTO of AvePoint, explains why that might be.Continue Reading

• How does AI aid in metadata tagging?

  Using AI in tagging, a business task that once took hours now takes minutes, freeing employees for more pressing tasks and making them more productive.Continue Reading

• Consider nonfunctional requirements for content services

  If developers do not build security, auditing, reporting and accessibility into content services from the very beginning, they will face major challenges implementing them later on.Continue Reading

• What is the role of social media in e-commerce?

  In an effort to increase transparency, organizations should either integrate social media with their e-commerce platform or enable users to post reviews and rate their products.Continue Reading

• The power of enterprise collaboration software and tools

  Research indicates that companies are snapping up enterprise collaboration software. But do they know how to boost worker productivity and derive ROI from these tools? This guide explores how companies are using collaboration software to achieve ...Continue Reading

• How can analytics improve content management?

  Analyzing customer data and behavior using tools such as Google Analytics provides content managers with insight into the kind of content that site visitors want.Continue Reading

• How cloud services can empower the future of work

  The Akumina Employee Experience Platform and Templafy show how cloud services are changing the way employees work, whether the workplace is a ballpark or a traditional office.Continue Reading

• Use data to create personalized content customers actually want

  As customers demand authentic, personalized content, CX teams have turned to personalization engines. But without the right data, personalization engines cause more challenges.Continue Reading

• E-commerce content management systems power personalization

  Today's customers expect an engaging, personalized experience, even when shopping online. Learn how an e-commerce-ready CMS can point enterprises in the right direction.Continue Reading

• E-commerce information systems, content management join forces

  Content management to power e-commerce systems takes on greater importance in personalizing customer engagement by aligning processes, data and tools in unified platforms.Continue Reading

• Securing content as cloud environments proliferate

  Content security requires strategies for enterprise content management systems -- and that goes double for a cloud-based CMS. Mixed on-premises and cloud environments add a tech twist.Continue Reading

• Be aware of new OneDrive and SharePoint security features

  SharePoint and OneDrive shops can implement recent security features to improve the content sharing process. Discover what's new from Microsoft and how these features can help.Continue Reading

• Five ways ECM software can benefit your organization

  Think your business needs content management tools? Here are five use cases illustrating how ECM software addresses common compliance and management challenges that companies face.Continue Reading

• Future of SharePoint on solid ground, despite rumors

  On the Pipeline, Microsoft GM Seth Patton contemplates SharePoint's future and how it fits in with Office 365 cloud, Teams, OneDrive and AI initiatives.Continue Reading

• Acquia methodically bridges enriched content and e-commerce

  The company launched Commerce Manager to integrate enriched content with e-commerce systems and earlier established a technology partnership with Magento.Continue Reading

• Five areas to focus on in a SharePoint and GDPR compliance strategy

  SharePoint admins need to be ready for the General Data Protection Regulation, too. Expert Reda Chouffani suggests five things to focus on when preparing for GDPR.Continue Reading

• Future of collaboration technology: More Slack and AI, less email

  Companies have moved beyond messaging and email to Slack, Teams and even AI-powered scheduling and voice recognition. Are you ready for collaboration hubs and virtual assistants?Continue Reading

• Digital transformation hinges on information governance policies

  Data governance is an important part of any digital transformation plan. The trick is to lead with the governance tools that ensure the digitization strategy is a success.Continue Reading

• Free GDPR tool for SharePoint aids data privacy compliance

  A free, open source tool for SharePoint helps admins build a GDPR management hub to comply with the EU's data privacy law.Continue Reading

• Five ways SharePoint plays a key role as a digital workspace tool

  New working structures, rules and geographies have made SharePoint a more and more important platform, as it enables workers to get it done anytime, anywhere, on any device.Continue Reading

• Leading brands see the need for personalized content

  Content personalization continues to expand within companies as maturing technologies make it a viable marketing option for customer engagement strategies.Continue Reading

• AR content is the next frontier for execs to manage, monetize

  So you've built a great augmented reality platform for consumers at play or field staff at work. Now, all you need is to find and catalog the content to populate it.Continue Reading

• Strategizing cloud GDPR compliance for the content app stack

  Box compliance president Crispen Maung discusses vendor-agnostic GDPR compliance tips for subscribers to CMS cloud services as they ready for GDPR enforcement in late May.Continue Reading

• Six things to know about today's SharePoint implementations

  As companies migrate their on-premises Microsoft SharePoint sites to the cloud, here are some things they should know about the current state of the platform.Continue Reading

• How will WP Engine's $250M influx affect the future of WordPress?

  The already-large WordPress provider WP Engine is getting a massive cash infusion, but what does that mean for the content management market? Expert Geoffrey Bock weighs in.Continue Reading

• Agile content management leads to iterative value

  An Agile approach to enterprise content management enables companies to continually improve ECM systems and add value steadily and quickly. Here's how to make it work.Continue Reading

• SharePoint integration and implementation best practices

  Here are some expert advice and tips, as well common definitions, to help make your SharePoint integration and implementation a little easier.Continue Reading

• SharePoint branding capabilities get a facelift

  Since Microsoft Ignite last September, SharePoint Online is getting new branding capabilities that have been on the wish lists of many administrators.Continue Reading

• The next step in ECM: The content services platform

  The need for a cohesive content management strategy is driving vendors away from traditional ECM and toward API-friendly content services models. Expert Laurence Hart explains why.Continue Reading

• Five content management systems trends to watch in 2018

  Expert Geoffrey Bock has some ideas for what's in store for content management -- think smart content getting smarter, omnichannel delivery advancements, DAM and more.Continue Reading

• Why you can't always go all the way with SharePoint cloud

  Organizations started the shift to the SharePoint cloud from on premises, but encountered obstacles that made SharePoint Online less appealing. Enter the hybrid deployment.Continue Reading

• How to create a SharePoint online backup strategy to protect data

  Just because you're in the cloud on a platform such as SharePoint Online doesn't mean your data is backed up. Here are important considerations to protect your organization.Continue Reading

• How to enhance collaboration with Office 365 tools

  SharePoint, Teams and Groups, oh my! Expert Shawn Shell has advice to help you determine which Microsoft Office 365 collaboration features make the most sense for your team to use.Continue Reading

• Microsoft SharePoint use grows despite product maturity

  SharePoint, introduced in 2001, isn't going anywhere, despite challenges from Box, Dropbox and other cloud rivals. A Microsoft Office pedigree helps, but it's adapting to new work.Continue Reading

• The Pipeline: Brand content marketing strategies from Digital Strategy Summit

  Branded content and social media were the main talking points at the Digital Strategy Summit, a conference dedicated to content producers and marketers.Continue Reading

• A step-by-step guide to SharePoint 2016 migration

  If you're considering a SharePoint 2016 upgrade or migration, here is a step-by-step guide and a migration tool to make the transition as seamless as possible.Continue Reading

• enterprise content management

  Enterprise content management (ECM) is a set of defined processes, strategies and tools that allow a business to effectively obtain, organize, store and deliver critical information to its employees, business stakeholders and customers.Continue Reading

• Securing content and access with smart management techniques

  From single sign-on to two-factor authentication, many tools help secure enterprise content. But too much security can be a barrier to access.Continue Reading

• IAM strategy: Usability vs. lockdown security

  With content management user authentication, you need security. But how much is too much? Here are some best practices to seal vulnerabilities with IAM strategy.Continue Reading

• Physical records management here to stay along with digital records

  Some organizations, because of audience or regulatory reasons, are stuck with paper indefinitely. Learn how three organizations commingle physical and digital content.Continue Reading

• Digital transformation project gives historical documents new life

  A nonprofit with deep roots describes how its digital transformation project turned thousands of documents chronicling a pivotal time in history into accessible content.Continue Reading

• New York Philharmonic's classical approach to a digital content strategy

  A years-long digitization project is paying off with the release of Toscanini material as the orchestra opens archives dating back to 1842 to a wider viewing audience.Continue Reading

• What to look for in web content management software

  Content management systems can help an organization support the entire content creation process, from production to delivery -- but there's much to consider in WCM systems.Continue Reading

• Three BI dashboard best practices you need to know

  As companies struggle with BI integration, Microsoft has figured out the magic formula with its Power BI dashboard. Here are the three BI dashboard best practices you should follow.Continue Reading

• Optimizing content personalization for better digital experiences

  Targeted and personalized content delivery is the key to being successful in the digital age, helping you to capitalize on customer insights and drive business.Continue Reading

• Protecting content from the enterprise collaboration black hole

  As the need for enterprise collaboration grows, so does the need for security. Organizations need to understand when confidential content is at risk and how to protect it.Continue Reading

• What's next for workplace collaboration?

  Workplace collaboration tools are becoming an integral part of efficient teamwork -- and the software is finally catching up.Continue Reading

• The benefits of using Microsoft Azure AD with Office 365

  Office 365 users can now use Azure Active Directory for identity management solutions. Expert Brien Posey explores how that product differs from Active Directory Domain Services.Continue Reading

• Why SharePoint Framework could benefit business, not just developers

  SharePoint Framework heralds a new, mobile-friendly, low-code era for Microsoft, which may give some organizations without .NET expertise a new lease on life.Continue Reading

• The benefits and challenges of migrating to SharePoint Online

  Moving to SharePoint Online has its upsides -- like someone else managing your patches -- but there are also logistical and technical considerations, according to expert Brien Posey.Continue Reading

• How to streamline a migration to Office 365

  Microsoft may want users to move to Office 365, but there are challenges to prepare for, advises expert Shawn Shell. First, ease user adoption; then, look at content migration.Continue Reading

• Microsoft brings its flavor of AI with Microsoft Cognitive Services

  Microsoft Cognitive Services has a new array of APIs to make it easier to scan text, video and audio data and to bring intelligence to a variety of mediums.Continue Reading

• Office 365 AI gets practical for workers

  Artificial intelligence used to be the province of academia. But today, flavors of it, like Microsoft AI, are having a real-world impact on work.Continue Reading

• Why human analytics and workforce management go together

  Analytics is helping companies hire, onboard and retain workers. Find out why human analytics can drive revenue and increase employee productivity.Continue Reading

• Microsoft unshackles users from Windows with Office add-ins for Mac

  Making Office add-ins available for Mac is one of many steps Microsoft has taken away from its old Windows-only strategy.Continue Reading

• Will Operations Management Suite boost confidence in Office 365?

  Office 365 has been a relative success, but some are hesitant to adopt it. New features in the Operations Management Suite, showcased at Ignite, may allay some of those fears.Continue Reading

• How developing for Office 365 can change your business

  Developers need to understand the value of programming and developing for Office 365.Continue Reading

• How do Delve metrics affect personal productivity?

  Delve metrics help measure an employee's personal productivity, helping to increase efficiency in the workplace, but they also raise concerns about intrusiveness.Continue Reading

• Six ECM video features missing in most enterprise solutions

  Enterprise users are looking for new ways to enrich their data assets. Expert Reda Chouffani outlines the 6 ECM video features that can help do just that.Continue Reading

• Why Microsoft Azure is the backbone of the Office 365 subscription

  With cloud-based services becoming more and more essential to collaboration and productivity for companies, the Office 365 subscription looks to Microsoft Azure to help round out its services.Continue Reading

• Predictive marketing analytics adds another dimension to social media

  Predicting consumer behavior can be a tricky, risky and expensive proposition. Yet given the massive amounts of incoming data from many and varied channels of communication, companies well know they don't have much choice if they're to remain ...Continue Reading

• Expert: Collaborative Power BI in Office 365 is undervalued

  Power BI has collaboration features that make data more actionable and transparent. But users aren't always educated about these features.Continue Reading

• Are you exploiting Office 365 features to the max?

  BPOS has evolved significantly over time into the various Office 365 features and services of today. Are you aware of how these services can benefit you?Continue Reading

• The SharePoint Framework signals Microsoft's roadmap

  The SharePoint Framework is key to SharePoint's cloud-first, mobile-first strategy and could modernize Redmond's content management strategy.Continue Reading

• Seven features ECM systems need for a better experience

  As technology improves, ECM systems need to evolve with these seven capabilities in order to provide a better and more modern experience for today's users.Continue Reading

• Seven Office 365 Enterprise security features you should know about

  Microsoft's Office 365 plans make a host of apps -- and data -- easily available to users. Expert Reda Chouffani shares seven security and compliance features you should be using.Continue Reading

• Will Office 365 services impress at Ignite 2016?

  With the Ignite 2016 show on the way, Microsoft has a job ahead of it to make Office 365 services clearer to users.Continue Reading

• Twitter live streaming plays catch-up with Periscope purchase

  Twitter's recent purchase of Periscope could address the long-standing criticism that the social networking service's conversations exist in a vacuum.Continue Reading

• What to expect from Office 365 services as Ignite conference nears

  With the Ignite conference approaching, what developments can we expect for Office 365 services?Continue Reading

• Crowdsourcing gets street cred with cognitive computing software

  The much-hyped cognitive computing has spawned research projects and Watson. But today, it's having an impact in the enterprise with crowdsourcing.Continue Reading

• Social monitoring toolbox filled with empty outcomes

  In the ongoing battle to capture and retain customers, companies see social media as fertile and unlimited real estate where they can engage audiences, target marketing campaigns and build brand loyalty. While some social monitoring strategies focus...Continue Reading

• Four components of a successful SharePoint governance plan

  Many SharePoint implementations fail because of a lack of governance. Don't be a statistic and enable a smart Sharepoint governance strategy with these steps.Continue Reading

• Microsoft PowerApps: The next big thing in application development

  PowerApps enables business users to close the gap and develop their own applications -- without needing to learn code.Continue Reading

• Three ways to import Power BI data into SharePoint

  Whether you want to import raw data, use a URL or analyze data with Excel, here's the how-to on bringing Microsoft Power BI data into SharePoint.Continue Reading