Learning content management systems
- November 12, 2018
With the growing importance of customer experience personalization, HubSpot is offering its CMS as a stand-alone product to help customers' web businesses.
- July 12, 2017
OpenText's new AI platform -- which combines open source machine learning with advanced analysis to acquire, merge, manage and analyze big data -- takes aim at Watson.
- June 03, 2016
Machine learning applications in SharePoint 2016 and other Office 365 products will have a big impact on future employee efficiency and data interaction.
- August 31, 2015
By taking advantage of data residing in a knowledge management system, researchers at Johnson & Johnson could cut product testing costs.
- April 15, 2014
For SharePoint social features and other social collaboration tools to pay off, organizations need to build a culture in which sharing is rewarded.
- March 07, 2012
Integrating CRM with revamped Web content management strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences.
- May 27, 2010
Monsanto revamped its customer service operations with an upgrade to SAP CRM 6.0 that leveraged the KM portal and a Cisco infrastructure.
- August 28, 2008
Salesforce.com's largest acquisition to date will bolster its service suite, adding knowledge management to its Customer Portal and Service and Support applications.
- October 09, 2007
Librarians, or information scientists, as they are also referred to these days, are trained precisely in the skills that a knowledge manager or a business intelligence analyst often needs.