- August 08, 2011
Forrester cites customer experience management (CEM) capabilities as the set of differentiators among a growing and fragmented Web content management product market.
- August 03, 2011
These tips and suggestions for setting up document scanning systems, imaging programs and optical character recognition technology can help automate processes and improve operational efficiency.
- August 01, 2011
Adobe's Ben Watson says good enterprise social collaboration makes employee and customer interaction transparent and gets customer experience management right, leading to loyal customers and success.
- July 28, 2011
The use of text analysis software and content analytics technology is helping police and national security experts fight crime and anticipate trouble, but most municipal agencies can't afford it.
- July 27, 2011
A dedicated information governance council can work, but analysts warn that without proper leadership and decision-making authority, it can fail to drive true business information governance efforts.
- July 25, 2011
For best ROI, companies should continue benchmarking and fine-tuning document imaging software implementations and scanning projects to ensure high performance and justify an enterprise’s investment.
- July 22, 2011
A boom in sales of document imaging systems is driving lower prices among capture and scanning tools and expanded features like improved image quality, color and optical character recognition.
- July 14, 2011
Expert analysts and consultants weigh in on the best practices for choosing text analysis software and offer vital steps for picking from an array of content, sentiment and text analytics products.
- July 12, 2011
Enterprises have barely scratched the surface when it comes to the possible applications of unstructured content analytics technologies and tools.
- July 11, 2011
Information governance management success begins with a program owner with the authority and enterprise support to focus an initiative and keep business stakeholders engaged with strategy and tactics.
- July 07, 2011
Effective and successful information governance requires an understanding of the business case, setting clear priorities and an ongoing strategy to ensure a continuous process of management.
- July 06, 2011
Successful Web content management system strategies and deployments begin with end users in mind before taking a flexible approach and making sure the strategy receives ongoing care and feeding.
- June 30, 2011
Analysts offer tips on how to create effective document capture procedures within an organization as part of an enterprise document management program.
- June 28, 2011
New features in document capture software are making it possible to use the tools to streamline and optimize the overall document management process, according to analysts.
- June 23, 2011
Analysts say an effective Web content management strategy begins with clear goals, stakeholders enabled to create content, usage guidelines and a team tasked with driving adoption.