Opinion

Opinion

Customer service and call center knowledge management software

• Workplace collaboration tools aren't a nice-to-have anymore

  Workplace collaboration software isn't just about convenient employee chat options. It's making employees and external partners more productive.  Continue Reading

• Five social media rules to encourage success

  In social business, everyone’s an expert these days -- even the frauds. But what are some of the social media rules that could make the difference between success and failure?  Continue Reading