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ECM software in crisis -- or at a crossroads?


Content management systems overburdened -- and overlooking users

Source:  Data: AIIM ECM survey; Visual: dodoimage/iStock
Designer: Online Design/TechTarget

Deployed to provide a secure and efficient home for company information, enterprise content management (ECM) systems are increasingly strained by skyrocketing workloads, sub-par configurations and disruptive technologies.

ECM software is at a crossroads, where content management systems need to mature just to keep pace. Tasked with providing order for fast-growing libraries of company information, many ECM systems are literally running out of space -- in many cases, with no clear roadmap for the next step.

The cloud, mobile and the consumerization of IT are major disruptors for the status quo of ECM. These technologies have challenged enterprise content management systems to become more flexible for remote workers and simpler to use, all while maintaining watertight content security and solid information governance practices.

It's a tall order for ECM software -- some might say too daunting in light of new cloud-based ECM services such as Box and Dropbox, which are disrupting traditional software's former reign.

This slideshow outlines the state of ECM and its many disruptors.

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Do you believe ECM software is in crisis or at a crossroads? Why?
As heard on Twitter: "A move to the cloud is inevitable. ECM's must evolve to survive or acquire what they're missing. Crossroads not crisis..yet."

ECM is surely going to evolve from the traditional system. But, it will take time. Specially for the big brothers of the industry who already have traditional ECM systems on place. It's easy for small and even mid-size companies to jump to cloud.

ECM is at a crossroad, where it is looking to merge with mobility, cloud and analytics.

Evident by the recent joint collaboration of IBM and Box to provide ECM solution with cloud and mobility.

We've seen pockets of ECM working well, but not yet managing unstructured content to the extent I think many of us in the industry expected. I think the change of technology, with mobile and the Cloud, continues to add new places for content to be stored, making it ever more challenging to integrate and consolidate to a single ECM platform. But we see this as an opportunity to deploy the best practices and lessons learned from ECM to help govern content better across the ever expanding disparate repositories, integrated, consolidated or independent.