It's hard to deny that cloud, mobile devices and other technology trends have had a revolutionary impact on enterprise content management (ECM). But it's also true that ECM has had an impact on applications for the back office, such as financials, human resources and ERP as well as front-facing applications like customer service and support and customer relationship management applications.
In part one of this podcast, SearchContentManagement contributor Geoff Bock discusses the transition of ECM software from content repository to a system of work collaboration. This transition is changing the nature of the front-office-and-back-office relationship.
"We're getting to the next generation we can call interoperability 2.0," Bock noted, which introduces new opportunities for collaboration but also new concerns about data volume and identity management. "It's more a system of engagement than a system of record. People are going to get engaged with each other and use the information to get work done. It's going to be more structured and less ad hoc. It's going to be document based, but we're going to have to worry about a whole lot of rich media. How can one person who has access to information, share the information with somebody else or not -- how do you control that?"
Bock said that trends like cloud and mobility have forced greater front-office and back-office interoperability by compelling vendors to think about APIs to connect the two and enable more meaningful integration of the data.
"This whole move to the cloud is really a move away from place and location to get us to think about what the experiences are," he said. "We need to think less about storage and less about the objects, more about the total experience we're trying to create. This is driving a lot of work at the open API level."
For more, check out part one of the podcast above. For part two, click here.
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