While companies want to eradicate paper from their offices and their processes, most are far from the idea of a "paperless office" -- where all transactions are digitized and everything is stored digitally in-house or in the cloud. Companies can, however, get closer to this paperless goal.
Doing so means turning once-manual processes into digital ones, which often involves a central content repository to house all digitized information in a content management system, which users have been known to reject because they can be far more cumbersome than just saving files to a server or to cloud-based file-sharing services like Box.
It also requires that workflows -- and all the pit stops for our products along the way -- become digitized. Consider contracts. Not only do they need to be created as digital files (rather than printed, scanned and saved to a repository), but signatures need to become digitized as well.
Laurence Hart, a consultant at Word of Pie and former AIIM CIO, talks about the technologies that underlie digitization and encourages enterprises to think less about the paperless-office nirvana -- which may be unachievable -- and more about how to become less dependent on paper.