CRM-knowledge management integration
New & Notable
New: 4 Ways WCM Tools Have Evolved
Uncover 4 ways WCM has evolved into digital experience management (DEM), 4 steps to help you plan your own DEM initiative that drives action on your sites, how AI-assisted image and video search is the next content frontier, and more.
CRM-knowledge management integration News
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August 29, 2018
29
Aug'18
Box Activity Stream embeds Salesforce, Slack in Box viewer
Box advances its digital workplace strategy with Activity Stream, which enables users to access business apps like Salesforce, Slack and DocuSign within the Box viewer.
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June 16, 2016
16
Jun'16
Customer engagement strategies hinge on social media savvy
There are a number of tools that help companies collect and analyze customer data behind the scenes, but the most valuable interactions may happen out in the open on social media.
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September 18, 2015
18
Sep'15
Microsoft-Salesforce partnership paves way for Salesforce IoT Cloud
The Microsoft-Salesforce partnership, which integrates Lightning with Office 365, is paving the way for a much bigger deal: IoT Cloud.
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August 31, 2015
31
Aug'15
Sophia knowledge management system poised for ROI at Johnson & Johnson
By taking advantage of data residing in a knowledge management system, researchers at Johnson & Johnson could cut product testing costs.
CRM-knowledge management integration Get Started
Bring yourself up to speed with our introductory content
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Is it easy to migrate from PerformancePoint to Power BI apps?
Organizations like to use PerformancePoint as a way for users to interact with visualizations, but it doesn't work with Power BI apps, which can be a problem. Continue Reading
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Artificial intelligence meets enterprise collaboration systems
Artificial intelligence has entered the world of enterprise collaboration. Learn more about how Microsoft, Salesforce and Oracle are folding AI into collaboration. Continue Reading
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digital asset management (DAM)
Digital asset management (DAM) is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions. Rich media assets include images, video, audio and other multimedia content. Continue Reading
Evaluate CRM-knowledge management integration Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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5 benefits of PowerApps forms for SharePoint
Microsoft PowerApps has been around since 2015, but it is just now beginning to beat out its predecessor, InfoPath -- originally a straight PDF competitor -- in functionality. Continue Reading
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Where's the beef? Wendy's chooses an open source WCMS
Imagine winnowing down a software platform from 25 vendors -- what Wendy's did when choosing its WCMS. The burger firm made the complex task simpler with a scorecard ranking system. Continue Reading
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ECM gets a show of support from Zendesk Guide Enterprise
Guide Enterprise captures insights and curates knowledge bases for customer service representatives and customers while helping large support teams streamline content production. Continue Reading
Manage CRM-knowledge management integration
Learn to apply best practices and optimize your operations.
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8 tips for getting rich mystery shopping survey data
Mystery shopping data is only as good as the overall strategy for collecting it and setting up realistic customer experiences. Here are eight tips for investing your resources wisely. Continue Reading
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Predictive marketing analytics adds another dimension to social media
Predicting consumer behavior can be a tricky, risky and expensive proposition. Yet given the massive amounts of incoming data from many and varied channels of communication, companies well know they don't have much choice if they're to remain ... Continue Reading
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Crowdsourcing gets street cred with cognitive computing software
The much-hyped cognitive computing has spawned research projects and Watson. But today, it's having an impact in the enterprise with crowdsourcing. Continue Reading
Problem Solve CRM-knowledge management integration Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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From mobile-first Web design to contextually aware WCM
While digital publishing requires mobile-first Web design, don't stop there. For the best customer results, WCM systems need to be contextually aware and deliver the content for multichannel experiences. Continue Reading
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Building a SharePoint 2013 search-based application
In building a SharePoint 2013 search-based application, you can create powerful search functionality that incorporates internal and external data. Continue Reading
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Why search-based applications are changing information access
Search-based applications are changing our access to information and the nature of business decision making. Continue Reading