CRM-knowledge management integration
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CRM-knowledge management integration News
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June 16, 2016
16
Jun'16
Customer engagement strategies hinge on social media savvy
There are a number of tools that help companies collect and analyze customer data behind the scenes, but the most valuable interactions may happen out in the open on social media.
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September 18, 2015
18
Sep'15
Microsoft-Salesforce partnership paves way for Salesforce IoT Cloud
The Microsoft-Salesforce partnership, which integrates Lightning with Office 365, is paving the way for a much bigger deal: IoT Cloud.
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August 31, 2015
31
Aug'15
Sophia knowledge management system poised for ROI at Johnson & Johnson
By taking advantage of data residing in a knowledge management system, researchers at Johnson & Johnson could cut product testing costs.
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May 13, 2015
13
May'15
IoT systems could fuel smart cities -- with caveats, say experts
The Internet of Things could help cities address traffic congestion, resource scarcity and other problems. But structural and human obstacles remain.
CRM-knowledge management integration Get Started
Bring yourself up to speed with our introductory content
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Is it easy to migrate from PerformancePoint to Power BI apps?
Organizations like to use PerformancePoint as a way for users to interact with visualizations, but it doesn't work with Power BI apps, which can be a problem. Continue Reading
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Artificial intelligence meets enterprise collaboration systems
Artificial intelligence has entered the world of enterprise collaboration. Learn more about how Microsoft, Salesforce and Oracle are folding AI into collaboration. Continue Reading
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digital asset management (DAM)
Digital asset management (DAM) is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions. Rich media assets include images, video, audio and other multimedia content. Continue Reading
Evaluate CRM-knowledge management integration Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Inside Cosabella's digital marketing transformation
Before choosing AI technology to transform its digital marketing efforts, Cosabella reshaped its organizational structure and brand message to get the most out of its new software. Continue Reading
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Examining the top offerings in the WCM platform marketplace
Once you've decided that a WCM platform is right for your business, it's time to decide which to choose. Expert Geoffrey Bock discusses the leaders in today's crowded marketplace. Continue Reading
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Is the Sitecore Experience Platform right for your WCM needs?
The Sitecore Experience Platform is web content management software that provides organizations with a variety of tools for creating and managing digital content and experiences. Continue Reading
Manage CRM-knowledge management integration
Learn to apply best practices and optimize your operations.
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Predictive marketing analytics adds another dimension to social media
Predicting consumer behavior can be a tricky, risky and expensive proposition. Yet given the massive amounts of incoming data from many and varied channels of communication, companies well know they don't have much choice if they're to remain ... Continue Reading
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Crowdsourcing gets street cred with cognitive computing software
The much-hyped cognitive computing has spawned research projects and Watson. But today, it's having an impact in the enterprise with crowdsourcing. Continue Reading
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In customer personalization, explicit data matters
By utilizing explicit data, companies can increase brand engagement and enhance the customer journey through customer personalization. Continue Reading
Problem Solve CRM-knowledge management integration Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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From mobile-first Web design to contextually aware WCM
While digital publishing requires mobile-first Web design, don't stop there. For the best customer results, WCM systems need to be contextually aware and deliver the content for multichannel experiences. Continue Reading
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Building a SharePoint 2013 search-based application
In building a SharePoint 2013 search-based application, you can create powerful search functionality that incorporates internal and external data. Continue Reading
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Why search-based applications are changing information access
Search-based applications are changing our access to information and the nature of business decision making. Continue Reading