CRM-knowledge management integration

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CRM-knowledge management integration News

June 16, 2016 16 Jun'16
Customer engagement strategies hinge on social media savvy

There are a number of tools that help companies collect and analyze customer data behind the scenes, but the most valuable interactions may happen out in the open on social media.
September 18, 2015 18 Sep'15
Microsoft-Salesforce partnership paves way for Salesforce IoT Cloud

The Microsoft-Salesforce partnership, which integrates Lightning with Office 365, is paving the way for a much bigger deal: IoT Cloud.
August 31, 2015 31 Aug'15
Sophia knowledge management system poised for ROI at Johnson & Johnson

By taking advantage of data residing in a knowledge management system, researchers at Johnson & Johnson could cut product testing costs.
May 13, 2015 13 May'15
IoT systems could fuel smart cities -- with caveats, say experts

The Internet of Things could help cities address traffic congestion, resource scarcity and other problems. But structural and human obstacles remain.

Bring yourself up to speed with our introductory content

Is it easy to migrate from PerformancePoint to Power BI apps?

Organizations like to use PerformancePoint as a way for users to interact with visualizations, but it doesn't work with Power BI apps, which can be a problem. Continue Reading
Artificial intelligence meets enterprise collaboration systems

Artificial intelligence has entered the world of enterprise collaboration. Learn more about how Microsoft, Salesforce and Oracle are folding AI into collaboration. Continue Reading
digital asset management (DAM)

Digital asset management (DAM) is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions. Rich media assets include images, video, audio and other multimedia content. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

ECM gets a show of support from Zendesk Guide Enterprise

Guide Enterprise captures insights and curates knowledge bases for customer service representatives and customers while helping large support teams streamline content production. Continue Reading
Inside Cosabella's digital marketing transformation

Before choosing AI technology to transform its digital marketing efforts, Cosabella reshaped its organizational structure and brand message to get the most out of its new software. Continue Reading
Examining the top offerings in the WCM platform marketplace

Once you've decided that a WCM platform is right for your business, it's time to decide which to choose. Expert Geoffrey Bock discusses the leaders in today's crowded marketplace. Continue Reading

Learn to apply best practices and optimize your operations.

Predictive marketing analytics adds another dimension to social media

Predicting consumer behavior can be a tricky, risky and expensive proposition. Yet given the massive amounts of incoming data from many and varied channels of communication, companies well know they don't have much choice if they're to remain ... Continue Reading
Crowdsourcing gets street cred with cognitive computing software

The much-hyped cognitive computing has spawned research projects and Watson. But today, it's having an impact in the enterprise with crowdsourcing. Continue Reading
In customer personalization, explicit data matters

By utilizing explicit data, companies can increase brand engagement and enhance the customer journey through customer personalization. Continue Reading

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From mobile-first Web design to contextually aware WCM

While digital publishing requires mobile-first Web design, don't stop there. For the best customer results, WCM systems need to be contextually aware and deliver the content for multichannel experiences. Continue Reading
Building a SharePoint 2013 search-based application

In building a SharePoint 2013 search-based application, you can create powerful search functionality that incorporates internal and external data. Continue Reading
Why search-based applications are changing information access

Search-based applications are changing our access to information and the nature of business decision making. Continue Reading