Customer self-service software

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Customer self-service software News

August 08, 2011 08 Aug'11
Forrester: Customer experience management sets WCM tools apart

Forrester cites customer experience management (CEM) capabilities as the set of differentiators among a growing and fragmented Web content management product market.
November 29, 2010 29 Nov'10
Integration between KM tools and CRM leads to happier customers

Enterprises need to do a better job of integrating KM tools with CRM systems, according to IT industry experts and attendees of KMWorld 2010.
August 28, 2008 28 Aug'08
Salesforce.com acquires InStranet, adds knowledge management to CRM suite

Salesforce.com's largest acquisition to date will bolster its service suite, adding knowledge management to its Customer Portal and Service and Support applications.

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