Customer self-service software

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Customer self-service software News

November 04, 2019 04 Nov'19
Microsoft Power Platform adds chatbots; Flow now Power Automate

Microsoft changes name of Flow to Power Automate, adds virtual agents to Power Platform among host of robotic process automation tools in latest release.
May 08, 2019 08 May'19
Einstein Analytics for Financial Services enhances banking CX

Salesforce's new analytics tools for financial services follow AI advancements from IBM Watson and Acquia upgrading customer experiences in retail banking and wealth management.
May 02, 2019 02 May'19
Hertz app causes legal pain for Accenture developers

Hertz e-commerce system for consumers at the center of $32 million suit; analysts looking at the detailed complaint spread plenty of blame over both parties.
August 03, 2018 03 Aug'18
Google Contact Center AI makes early inroads in industry

Prospective users are already interested in Google's recently unveiled Contact Center AI system, and Google partners are avidly trying to sell it. But some in industry urge caution

Customer self-service software Get Started

Bring yourself up to speed with our introductory content

Creating the right self-service content for customers

Businesses need to provide useful content to customers to help them solve problems without contacting customer service. Providing effective content gives customers answers quickly. Continue Reading
How can content producers capitalize on Google micro-moments?

Here are the three steps content producers and publishers need to take to ensure effective delivery of Google micro-moments. Continue Reading

Evaluate Customer self-service software Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

6 reasons why self-service options fail

Customer self-service platforms free up live agents for more complicated issues, but if this software is not kept up to date, users can become frustrated. Continue Reading
Where's the beef? Wendy's chooses an open source WCMS

Imagine winnowing down a software platform from 25 vendors -- what Wendy's did when choosing its WCMS. The burger firm made the complex task simpler with a scorecard ranking system. Continue Reading
ECM gets a show of support from Zendesk Guide Enterprise

Guide Enterprise captures insights and curates knowledge bases for customer service representatives and customers while helping large support teams streamline content production. Continue Reading

Manage Customer self-service software

Learn to apply best practices and optimize your operations.

Leading brands see the need for personalized content

Content personalization continues to expand within companies as maturing technologies make it a viable marketing option for customer engagement strategies. Continue Reading
Conversica cloud AI software tackles sales leads

The artificial intelligence assistant from Conversica helps sales representatives initiate leads, follow up with potential customers and focus on closing deals. Continue Reading