New & Notable
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
Customer self-service software News
August 08, 2011
Forrester cites customer experience management (CEM) capabilities as the set of differentiators among a growing and fragmented Web content management product market.
November 29, 2010
Enterprises need to do a better job of integrating KM tools with CRM systems, according to IT industry experts and attendees of KMWorld 2010.
August 28, 2008
Salesforce.com's largest acquisition to date will bolster its service suite, adding knowledge management to its Customer Portal and Service and Support applications.
Customer self-service software Get Started
Bring yourself up to speed with our introductory content
Here are the three steps content producers and publishers need to take to ensure effective delivery of Google micro-moments. Continue Reading
Evaluate Customer self-service software Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Content personalization isn't new; Amazon weaponized it, and Jeff Bezos is the world's richest man. New tools are putting it within reach of more companies. Continue Reading
AI chatbots may take over a variety of traditionally human-based tasks. What does that mean for human work? Continue Reading
Once you've decided that a WCM platform is right for your business, it's time to decide which to choose. Expert Geoffrey Bock discusses the leaders in today's crowded marketplace. Continue Reading
Manage Customer self-service software
Learn to apply best practices and optimize your operations.
Content personalization continues to expand within companies as maturing technologies make it a viable marketing option for customer engagement strategies. Continue Reading
Expert Scott Robinson discusses the effect of the latest Twitter acquisition of Periscope and how it can shake up the enterprise. Continue Reading
The artificial intelligence assistant from Conversica helps sales representatives initiate leads, follow up with potential customers and focus on closing deals. Continue Reading
Problem Solve Customer self-service software Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Too often, organizations see eLearning as a "quick fix" or a replacement for coaching, which it is not. In her latest column, Donna Fluss discusses common pitfalls and outlines eight tips to designing a successful eLearning program in the call ... Continue Reading