Customer self-service software
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Customer self-service software News
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August 08, 2011
08
Aug'11
Forrester: Customer experience management sets WCM tools apart
Forrester cites customer experience management (CEM) capabilities as the set of differentiators among a growing and fragmented Web content management product market.
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November 29, 2010
29
Nov'10
Integration between KM tools and CRM leads to happier customers
Enterprises need to do a better job of integrating KM tools with CRM systems, according to IT industry experts and attendees of KMWorld 2010.
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August 28, 2008
28
Aug'08
Salesforce.com acquires InStranet, adds knowledge management to CRM suite
Salesforce.com's largest acquisition to date will bolster its service suite, adding knowledge management to its Customer Portal and Service and Support applications.
Customer self-service software Get Started
Bring yourself up to speed with our introductory content
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How can content producers capitalize on Google micro-moments?
Here are the three steps content producers and publishers need to take to ensure effective delivery of Google micro-moments. Continue Reading
Evaluate Customer self-service software Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Content personalization tools sharpen focus on customers
Content personalization isn't new; Amazon weaponized it, and Jeff Bezos is the world's richest man. New tools are putting it within reach of more companies. Continue Reading
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AI chatbots are changing the job landscape for enterprises
AI chatbots may take over a variety of traditionally human-based tasks. What does that mean for human work? Continue Reading
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Examining the top offerings in the WCM platform marketplace
Once you've decided that a WCM platform is right for your business, it's time to decide which to choose. Expert Geoffrey Bock discusses the leaders in today's crowded marketplace. Continue Reading
Manage Customer self-service software
Learn to apply best practices and optimize your operations.
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Leading brands see the need for personalized content
Content personalization continues to expand within companies as maturing technologies make it a viable marketing option for customer engagement strategies. Continue Reading
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How can the Twitter acquisition of Periscope change the enterprise?
Expert Scott Robinson discusses the effect of the latest Twitter acquisition of Periscope and how it can shake up the enterprise. Continue Reading
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Conversica cloud AI software tackles sales leads
The artificial intelligence assistant from Conversica helps sales representatives initiate leads, follow up with potential customers and focus on closing deals. Continue Reading
Problem Solve Customer self-service software Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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Effective eLearning training in the call center: Eight tips for success
Too often, organizations see eLearning as a "quick fix" or a replacement for coaching, which it is not. In her latest column, Donna Fluss discusses common pitfalls and outlines eight tips to designing a successful eLearning program in the call ... Continue Reading