Customer service and call center knowledge management software

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Customer service and call center knowledge management software News

August 03, 2018 03 Aug'18
Google Contact Center AI makes early inroads in industry

Prospective users are already interested in Google's recently unveiled Contact Center AI system, and Google partners are avidly trying to sell it. But some in industry urge caution
January 04, 2017 04 Jan'17
SPP Pumps uses field service software to increase efficiency

After implementing field service software, SPP Pumps managed to get customer invoices processed in less than one day, compared with up to two weeks when using a paper-based format.
November 12, 2015 12 Nov'15
Oracle announces cloud-based CRM knowledge management

Oracle expands knowledge management tools for its service cloud; SalesforceIQ for Small Business gets Desk.com customer service integration.
August 31, 2015 31 Aug'15
Sophia knowledge management system poised for ROI at Johnson & Johnson

By taking advantage of data residing in a knowledge management system, researchers at Johnson & Johnson could cut product testing costs.

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Customer service and call center knowledge management software Get Started

Bring yourself up to speed with our introductory content

outbound call

An outbound call is one initiated by a call center agent to a customer on behalf of a call center or client. Continue Reading
Nine skills every call center agent job requires

Call center agents need to make sure they have the skills for which hiring managers are looking. Here are the top call center agent job skills you'll need to land a job in a contact center. Continue Reading
Proliferating enterprise collaboration tools reshape the workplace

Workplace collaboration software isn't just about convenient employee chat options. It's making employees and external partners more productive. Continue Reading

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Evaluate Customer service and call center knowledge management software Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Successful chatbot content strategies rely on tools, AI

Chatbots aren't a panacea curing customer support issues. Organizations must hone their content quality, organization and management to create successful bots. Continue Reading
5 benefits of PowerApps forms for SharePoint

Microsoft PowerApps has been around since 2015, but it is just now beginning to beat out its predecessor, InfoPath -- originally a straight PDF competitor -- in functionality. Continue Reading
Where's the beef? Wendy's chooses an open source WCMS

Imagine winnowing down a software platform from 25 vendors -- what Wendy's did when choosing its WCMS. The burger firm made the complex task simpler with a scorecard ranking system. Continue Reading

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Manage Customer service and call center knowledge management software

Learn to apply best practices and optimize your operations.

What's next for workplace collaboration?

Workplace collaboration tools are becoming an integral part of efficient teamwork -- and the software is finally catching up. Continue Reading
Conversica cloud AI software tackles sales leads

The artificial intelligence assistant from Conversica helps sales representatives initiate leads, follow up with potential customers and focus on closing deals. Continue Reading
Building a brand: Do all roads lead to Rome?

Companies take a variety of paths to build their brand and generate customer trust. Continue Reading

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Problem Solve Customer service and call center knowledge management software Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How to calculate abandoned call rate for a contact center

Experts offer an abandoned call formula and advice on what to include when calculating call abandonment rates. Continue Reading
Modernizing business collaboration software from the inside out

While business collaboration software often focuses on internal challenges, enterprises must also find ways to bring global, mobile and external collaboration into the fold and create unified processes. Continue Reading
Getting the most out of business collaboration software: Rules to live by

Companies that have made the leap and use collaboration software offer up some rules to live by in creating effective communities. Continue Reading

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