Information management strategy

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Learn how Netflix, Nike and Wendy's are tackling CX

Here’s a recent report from Worldwide Business Research (WBR) that explores how Netflix’s commitment to personalization is impacting customer expectations, Nike is turning data into unrivaled customer experiences, Wendy’s is driving customer experience through digital, and more.

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Information management strategy News

May 19, 2020 19 May'20
Microsoft buys Softomotive to boost Power Platform RPA

Microsoft's acquisition of Softomotive gives Power Automate users a low-code RPA system to build bots for Windows-based tasks.
April 09, 2020 09 Apr'20
New OpenText CE apps, services roll out

OpenText containerizes its applications for cloud deployment; adds raft of content services and features for customer experience support, security, and app development.
March 18, 2020 18 Mar'20
Box, Dropbox shore up clouds; Box-Microsoft integrations go live

Online document collaboration platforms Box and Dropbox shore up cloud bandwidth, security and customer support as remote work spikes due to coronavirus containment efforts.
February 28, 2020 28 Feb'20
Contentful App Framework first major release under new CEO

Contentful CEO Steve Sloan, who joined the company in November after leaving Twilio, discusses the release of App Framework, a bundle of APIs and workflow blueprints.

Information management strategy Get Started

Bring yourself up to speed with our introductory content

content sprawl

Content sprawl is a condition of an organization’'s content assets in which proliferation and unmanaged growth have led to an unwieldy mass that is difficult to manage. Continue Reading
enterprise content management (ECM)

Enterprise content management (ECM) is a set of defined processes, strategies and tools that allow a business to effectively obtain, organize, store and deliver critical information to its employees, business stakeholders and customers. Continue Reading
5 tips to avoid content sprawl when using Microsoft Teams

Businesses should heed this advice when rolling out Microsoft Teams to avoid content sprawl and ensure users can easily find the content they seek. Continue Reading

Evaluate Information management strategy Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

5 free SEO keyword research tools to explore

SEO keyword research tools can help businesses to position their content higher in search engine result rankings. Here are a few of the free tools available. Continue Reading
What are 4 ways to improve content experience?

Thoughtful presentation of content enables businesses to engage customers. Methods of improving content experience include social media and tailored content. Continue Reading
Decide if a paywall strategy is right for your business

Organizations that sell content might benefit from a paywall. Here are some questions to ask when deciding if a paywall strategy is right for your business. Continue Reading

Manage Information management strategy

Learn to apply best practices and optimize your operations.

Get to know key features of content services platforms

A content services platform is more than a database -- it is an intelligent information engine. Organizations should be familiar with all the features of the CSP. Continue Reading
What to consider when developing enterprise search strategy

Finding information efficiently within a company is key for user productivity. Businesses should develop an enterprise search strategy to improve content navigation and discovery. Continue Reading
What to consider with the digitization of business processes

Many companies want to go digital, but they shouldn't abandon physical paper. Not everyone can digitize quickly, so it's important to accommodate them in a digital transformation. Continue Reading

Problem Solve Information management strategy Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How can a long-tail keyword strategy improve marketing efforts?

Businesses looking to improve their digital marketing efforts might consider a long-tail keyword designed to home in on specific products and services. Continue Reading
How businesses should deal with enterprise search issues

Enterprise search issues frequently complicate user experience with ECM systems. While users may face many problems, they also have many ways to solve them. Continue Reading
5 SharePoint problems that spur customers to leave the platform

SharePoint is a popular content management and collaboration platform across businesses; however, there are drawbacks that leave some companies looking for a new system. Continue Reading