Tips

Knowledge management strategy

ECM gets a show of support from Zendesk Guide Enterprise

Guide Enterprise captures insights and curates knowledge bases for customer service representatives and customers while helping large support teams streamline content production. Continue Reading
Enterprise content management systems boost intelligence

Content analytics moves beyond the tried-and-true web analytics style of insights, adding natural language processing and images and video recognition to the enterprise IT arsenal. Continue Reading
Top 8 reasons why SharePoint Online implementation plans fail

Lessons learned from SharePoint Online implementation plan failures can help yours be a success. Continue Reading
Five new mistakes that cause BI initiatives to crash and burn

Organizations are eager to adopt BI initiatives as demand for efficiency grows, but these five mistakes can easily derail any progress. Here's how to avoid them. Continue Reading
Riding the Forrester WCM Wave 2017

The Forrester WCM Wave shifts its focus to mirror the revolution in customer expectations and digital experiences with rich media management, A/B testing and semantic enrichment. Continue Reading

AI chatbots are changing the job landscape for enterprises

AI chatbots may take over a variety of traditionally human-based tasks. What does that mean for human work? Continue Reading
Five steps for designing an effective BI dashboard

The BI dashboard can be a very useful tool for data engagement if the dashboard is designed and used effectively. Here are five tips to ensure you're optimizing your dashboard. Continue Reading
Five ways Microsoft Office Graph pervades Office 365 services

Machine learning applications in SharePoint 2016 and other Office 365 products will have a big impact on future employee efficiency and data interaction. Continue Reading
Companies revisit their social media business strategies

Social media is giving unprecedented voice to consumer preferences and concerns, but there are technology and human challenges to overcome. Continue Reading
Google shift underscores importance of mobile Web design

Google is adding mobile performance to its SEO equation, and that has companies reevaluating Web strategy to avoid losses in search rankings. Continue Reading
DAM spending should stem from digital content needs

A recent survey indicates widespread dissatisfaction with digital asset management software. Unrealistic expectations are likely a factor. Continue Reading

Consumerization of IT driving change in ECM software

In the future, managing content will be less about the ECM software you use and more about creating processes and services that enable more efficient work. Continue Reading
Forrester's Wave on WCM software spotlights APIs, partner ecosystem

This year's Forrester Wave for Web content management systems is out. The report spotlights the importance of open APIs and the partner ecosystem. Continue Reading
Why DAM systems aren't keeping pace with digital tasks

DAM systems have historically managed images and video in a discrete way. But they haven't kept pace with changing digital experiences and new tasks. Continue Reading
Is the paperless office imminent?

Going paperless in the office often seems like unachievable goal. An expert outlines some steps to get there. Continue Reading