Tips

Tips

Knowledge management strategy

• Use data to create personalized content customers actually want

  As customers demand authentic, personalized content, CX teams have turned to personalization engines. But without the right data, personalization engines cause more challenges.  Continue Reading

• 5 benefits of PowerApps forms for SharePoint

  Microsoft PowerApps has been around since 2015, but it is just now beginning to beat out its predecessor, InfoPath -- originally a straight PDF competitor -- in functionality.  Continue Reading

• ECM gets a show of support from Zendesk Guide Enterprise

  Guide Enterprise captures insights and curates knowledge bases for customer service representatives and customers while helping large support teams streamline content production.  Continue Reading

• Enterprise content management systems boost intelligence

  Content analytics moves beyond the tried-and-true web analytics style of insights, adding natural language processing and images and video recognition to the enterprise IT arsenal.  Continue Reading

• Top 8 reasons why SharePoint Online implementation plans fail

  Lessons learned from SharePoint Online implementation plan failures can help yours be a success.  Continue Reading

• Five new mistakes that cause BI initiatives to crash and burn

  Organizations are eager to adopt BI initiatives as demand for efficiency grows, but these five mistakes can easily derail any progress. Here's how to avoid them.  Continue Reading

• Riding the Forrester WCM Wave 2017

  The Forrester WCM Wave shifts its focus to mirror the revolution in customer expectations and digital experiences with rich media management, A/B testing and semantic enrichment.  Continue Reading

• AI chatbots are changing the job landscape for enterprises

  AI chatbots may take over a variety of traditionally human-based tasks. What does that mean for human work?  Continue Reading

• Five steps for designing an effective BI dashboard

  The BI dashboard can be a very useful tool for data engagement if the dashboard is designed and used effectively. Here are five tips to ensure you're optimizing your dashboard.  Continue Reading

• Five ways Microsoft Office Graph pervades Office 365 services

  Machine learning applications in SharePoint 2016 and other Office 365 products will have a big impact on future employee efficiency and data interaction.  Continue Reading

• Companies revisit their social media business strategies

  Social media is giving unprecedented voice to consumer preferences and concerns, but there are technology and human challenges to overcome.  Continue Reading

• Google shift underscores importance of mobile Web design

  Google is adding mobile performance to its SEO equation, and that has companies reevaluating Web strategy to avoid losses in search rankings.  Continue Reading

• DAM spending should stem from digital content needs

  A recent survey indicates widespread dissatisfaction with digital asset management software. Unrealistic expectations are likely a factor.  Continue Reading

• Consumerization of IT driving change in ECM software

  In the future, managing content will be less about the ECM software you use and more about creating processes and services that enable more efficient work.  Continue Reading

• Forrester's Wave on WCM software spotlights APIs, partner ecosystem

  This year's Forrester Wave for Web content management systems is out. The report spotlights the importance of open APIs and the partner ecosystem.  Continue Reading